I have a SAS dataset with the transcription of a web chat in one row
Example here: conversation id = 346768584212 Transcript = 11:13:57 info: Thank you for choosing to chat with us. An agent will be with you shortly...11:13:58 info: You are now chatting with Harsh...11:14:00 Shahid: Hello..11:14:03 Shahid: HI Harsh..11:14:25 Shahid: I have received two customers numbers one for personal banking and one for business banking..11:14:30 Harsh
I'd like to use SAS to split this out so that there is one row per message
Example:
conversation ID
346768584212
346768584212
Message
11:13:57 info: Thank you for choosing to chat with us.
11:14:03 Shahid: HI Harsh..
Cant figure out how to split it by timestamp - any advice would be much appreciated
Thanks
Tom