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https://bucherid.azurewebsites.net/

the website can't be accessed normally and ended up with http error 500

But, when i logged in to bucherid.azurewebsites.n*t/wp-login/ finally i can see the website content normally.

previously the site can be accessed normally and then from yesterday I don't know why but this http 500 happened.

are there solution for this?

from the failed requests traces, this is what appear image

there's also error messages like this "There is not enough space on the disk."

Aaron Chen
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Joko Purnama
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  • Firstly I suggest you could check your web app usage. You could follow this image shows to see the usage of your web app: http://imgur.com/a/TAJNy. I suggest you could try to scale up your app service plan or delete the file in your web app. – Brando Zhang Jun 21 '17 at 10:02
  • [1]: https://i.stack.imgur.com/GWE2H.png [2]: https://i.stack.imgur.com/TqL6F.png These are the usage from the web app. the website works just fine only when I have logged in wp-admin. if I logged out from wp-admin or other people accessed the web will still show the http 500 – Joko Purnama Jun 21 '17 at 10:28
  • Btw, this is what I got from the Failed Request Tracing Logs https://ibb.co/mciYk5 – Joko Purnama Jun 21 '17 at 10:34
  • are you using MVC? could this be a problem with your routes? – Byron Tardif Jun 21 '17 at 22:46
  • what's MVC? routes? I don't understand much about the problem. The only thing that i know is previously it was working just fine but now for some reason, if I don't login to wp-admin, the website can't be accessed. – Joko Purnama Jun 22 '17 at 03:32

2 Answers2

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Based on the information you have provided, it can not tell what has caused this issue yet. I suggest you enable the Detailed error message functionality through the Azure portal. the screenshot below is to show where to turn on that.

enter image description here

After that done, you should have log files under the directory d:/home/LogFiles/DetailedErrors in your Azure server. You can refer to the link to know how to download them. These files will provide more specific details for the HTTP errors.

Additionally, you can also enable PHP run-time error log by changing the built-in PHP configurations. For more info, please refer to How to debug PHP in MS Azure.

Aaron Chen
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  • Tried that and got some log files. here's the log file content https://ibb.co/ip3UNv https://ibb.co/hemupa https://ibb.co/gu5LUa #/ i have checked the ftp and there's no problem with the font file https://ibb.co/nDxpNv #/ even the index.php that was said to cause the error didn't have anything problematic in it. https://ibb.co/eO2Ohv – Joko Purnama Jul 06 '17 at 04:41
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Depending on your SKU, there are limitations in how much disk space you get. See the App Service Pricing page for details.

lindydonna
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