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I have created promotion through backoffice but coupon is not getting applied on percentage discount for products. Its showing something like coupon code entered is no longer valid. I have attached image also. Any suggestion? enter image description here

N. berouain
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  • is the coupon a SingleCodeCoupon? Is it active? Does it have any date restrictions on it? There a a few more details needed in order for a proper diagnosis :) – Sebastian Jun 08 '17 at 14:15

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I advise you to check that you performed all steps in the hybris instruction: Creating Single-Code Coupon

In short, coupon creation is not enough. You need to:

  • Setup promotion rule to use that coupon
  • Publish promotion rule
  • Verify that coupon status is active
nikita_pavlenko
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