SMTP "Error: DATA not accepted from server!" Opencart 2.3 on InMotionHosting

Question

I've installed a brand new Opencart 2.3.0.2 on Inmotionhosting with all default settings except MAIL settings which I've tried many different combinations. Although it shows the "Error: DATA not accepted from server!", but it sends mail successfully!

Hosting support center says that all everything is OK, so it should be a coding issue!

Mail Setting:

Mail Protocol: SMTP
Mail Parameters: -fnoreply@mywebsite.com
SMTP Hostname: mail.mywebsite.com
SMTP Username: noreply@mywebsite.com
SMTP Password: ********
SMTP Port: 587
SMTP Timeout: 5

Full Error details:

Fatal error:  Uncaught exception 'Exception' with message 'Error: DATA not accepted from server!' in /home/mywebsite/public_html/mywebsite.com/oc/system/library/mail.php:409
Stack trace:
#0 /home/mywebsite/public_html/mywebsite.com/oc/catalog/model/account/customer.php(81): Mail->send()
#1 [internal function]: ModelAccountCustomer->addCustomer(Array)
#2 /home/mywebsite/public_html/mywebsite.com/oc/system/engine/loader.php(178): call_user_func_array(Array, Array)
#3 [internal function]: Loader->{closure}(Array, Array)
#4 /home/mywebsite/public_html/mywebsite.com/oc/system/engine/proxy.php(25): call_user_func_array(Object(Closure), Array)
#5 /home/mywebsite/public_html/mywebsite.com/oc/catalog/controller/account/register.php(21): Proxy->__call('addCustomer', Array)
#6 /home/mywebsite/public_html/mywebsite.com/oc/catalog/controller/account/register.php(21): Proxy->addCustomer(Array)
#7 [internal function]: ControllerAccountRegister->index()
#8 /home/mywebsite/public_html/mywebsite.com/oc/system/engine/action.php(51): call_user_func_array(Array, Array)
#9 /home/sabour in /home/mywebsite/public_html/mywebsite.com/oc/system/library/mail.php on line 409

Any idea how to get rid of this error?

can you review your php ini file as often this parameter "sendmail-t-i", the protocol used "Mail", port 25 is set — jimmy8ball, Jun 05 '17 at 12:39

jimmy8ball · Answer 1 · 2017-06-07T08:14:23.523

0

I have commented above, but if this does not fix your issue, there is a series of config steps to work through below:

Here is the complete article which I obtained from:

https://opencartforum.com/topic/23861-resheno-yandex-takoy-yandex-ne-otpravlyayutsya-pisma-vydaet-oshibku-data-not-accepted-from-server/?page=2

Opencart 2.0+ fix

First edit the file catalog / controller / information / contact.php Look for line:

$ Mail-> setFrom ($ this-> request-> post [ 'email']);

Change it to:

$ Mail-> setFrom ($ this-> config-> get ('config_email'));

What this will do is set the FROM field to be the same as your shop's main email address.

Now find this line:

$ Mail-> setSender ($ this-> request-> post ['name']);

Change it to:

$ Mail-> setReplyTo ($ this-> request-> post ['email']);
$ Mail-> setSender ($ this-> config-> get ('config_email'));

Now we need to edit system / library / mail.php file You just need to change one line:

$ Header = 'Reply-To:? = UTF-8 B??'. . base64_encode ($ this-> replyto). '='. '<'. $ This-> from. '>'. $ This-> newline;

change it to:

$ Header = 'Reply-To:? = UTF-8 B??'. . base64_encode ($ this-> replyto). '='. '<'. $ This-> replyto. '>'. $ This-> newline;

There is also a similar issue here:

phpmailer - The following SMTP Error: Data not accepted

edited Jun 07 '17 at 08:14

answered Jun 05 '17 at 12:47

jimmy8ball

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1st line is already as you explained. I changed 2nd line, but nothing changed. My OC version is 2.3.0.2 – Kardo Jun 05 '17 at 15:17
This has to be a port problem as everything else you have described sound correct to me. Try switching port in your ini file as the default is 25 – jimmy8ball Jun 06 '17 at 15:59
Are you using a proxy and firewall? – jimmy8ball Jun 06 '17 at 16:21
I checked all possible options together with my hosting live support, but no chance!!! – Kardo Jun 12 '17 at 09:36
Did you make sure your port numbers are matching in your php.ini and your SMTP port in mail settings? – jimmy8ball Jun 12 '17 at 10:52
Yes, I'm sure about it. – Kardo Jun 15 '17 at 08:28
I fixed the problem and explained it below. Thanks for your helps anyway! – Kardo Jun 19 '17 at 17:02

score 0 · Answer 2 · answered Jun 19 '17 at 17:01

SOLVED!

In my case, the problem was SMTP HOSTNAME which actually should be the primary domain name of the shared host, not the add-on domain.

Mail Protocol: SMTP
Mail Parameters: -fnoreply@addon-domain.com
>>> SMTP Hostname: mail.primary-domain.com <<<
SMTP Username: noreply@addon-domain.com
SMTP Password: ********
SMTP Port: 587
SMTP Timeout: 5

I wonder why live support of InmotionHosting.com didn't realise this!

SMTP "Error: DATA not accepted from server!" Opencart 2.3 on InMotionHosting

2 Answers2