0

We use IBM's Document Conversion service as a core part of our Watson-based AI system. Recently I have been getting a lot of this error whilst building our corpus:

Error SLM-THROTTLE occurred when accessing https://158.85.132.88:443/document-conversion/api/v1/convert_document?version=2015-12-15, Tran-Id: gateway-dp01-416345942 - You have reached the request rate limit, please wait and try again later

Can someone tell me what the limit is, and can it be increased?

David Powell
  • 537
  • 1
  • 4
  • 16

1 Answers1

0

The Document Conversion Service has currently an overall (universal) rate limit of 2,700 concurrent requests. Generally, when you get "rate limit reached" errors we recommend retrying with backoff between retries. This is something that you can implement programmatically in your application.

Out of curiosity, how many concurrent conversion requests is your application sending?

Anton Prevosti
  • 92
  • 5
  • Thanks, that's the information I was looking for. When you say "universal", does that mean all users, or just per account? I doubt if we're sending that many. Our application limits them to 10 at a time. – David Powell May 23 '17 at 00:51
  • Yes, by "universal" I mean across all users of the service. – Anton Prevosti May 24 '17 at 12:02