SOAP call in PHP not working at all

Question

Unfortunately I have never worked with SOAP before, so I hope I can express myself well anyways.

I have the following SOAP request (it's for creating tickets in HPSM):

        <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns="http://schemas.hp.com/SM/7" xmlns:com="http://schemas.hp.com/SM/7/Common" xmlns:xm="http://www.w3.org/2005/05/xmlmime">
   <soapenv:Header/>
   <soapenv:Body>
      <ns:SubmitIntApiIncidentRequest attachmentInfo="?" attachmentData="?" ignoreEmptyElements="true" updateconstraint="-1">
         <ns:model query="?">
            <ns:keys query="?" updatecounter="?">
               <!--Optional:-->
               <ns:id type="Decimal" mandatory="?" readonly="?">?</ns:id>
            </ns:keys>
            <ns:instance query="?" uniquequery="?" recordid="?" updatecounter="?">
               <!--Optional:-->
               <ns:registrationId type="String" mandatory="?" readonly="0">HPSM Registration ID</ns:registrationId>
               <!--Optional:-->
               <ns:contactId type="String" mandatory="?" readonly="?">???</ns:contactId>
               <!--Optional:-->
               <ns:affectedUserId type="String" mandatory="?" readonly="?">User ID</ns:affectedUserId>
               <!--Optional:-->
               <ns:serviceId type="String" mandatory="?" readonly="?">?</ns:serviceId>
               <!--Optional:-->
               <ns:affectedCiId type="String" mandatory="?" readonly="?">?</ns:affectedCiId>
               <!--Optional:-->
               <ns:priority type="String" mandatory="?" readonly="?">?</ns:priority>
               <!--Optional:-->
               <ns:title type="String" mandatory="?" readonly="?">?</ns:title>
               <!--Optional:-->
               <ns:description type="String" mandatory="?" readonly="?">description</ns:description>
               <!--Optional:-->
               <ns:returnCode type="String" mandatory="?" readonly="?">?</ns:returnCode>
               <!--Optional:-->
               <ns:returnMessage type="String" mandatory="?" readonly="?">?</ns:returnMessage>
               <!--Optional:-->
               <ns:returnTicketId type="String" mandatory="?" readonly="?">?</ns:returnTicketId>
               <!--Optional:-->
               <ns:submittedBy type="String" mandatory="?" readonly="?">?</ns:submittedBy>
               <!--Optional:-->
               <ns:submitterGroup type="String" mandatory="?" readonly="?">?</ns:submitterGroup>
               <!--Optional:-->
               <ns:assignmentGroup type="String" mandatory="?" readonly="?">?</ns:assignmentGroup>
               <!--Optional:-->
               <ns:externalReferenceId type="String" mandatory="?" readonly="?">?</ns:externalReferenceId>
               <!--Optional:-->
               <ns:category type="String" mandatory="?" readonly="?">?</ns:category>
               <!--Optional:-->
               <ns:resolveImmediately type="Boolean" mandatory="?" readonly="?">?</ns:resolveImmediately>
               <!--Optional:-->
               <ns:solutionCode type="String" mandatory="?" readonly="?">?</ns:solutionCode>
               <!--Optional:-->
               <ns:solution type="String" mandatory="?" readonly="?">?</ns:solution>
               <!--Optional:-->
               <ns:contactInfo type="String" mandatory="?" readonly="?">?</ns:contactInfo>
               <!--Optional:-->
               <ns:incidentType type="String" mandatory="?" readonly="?">?</ns:incidentType>
               <!--Optional:-->
               <ns:attachments>
                  <!--Zero or more repetitions:-->
                  <com:attachment xm:contentType="application/?" href="?" contentId="?" action="?" name="?" type="?" len="?" charset="?" upload.by="?" upload.date="?" attachmentType="?">cid:933455187673</com:attachment>
               </ns:attachments>
            </ns:instance>
            <!--Optional:-->
            <ns:messages>
               <!--Zero or more repetitions:-->
               <com:message type="String" mandatory="?" readonly="?" severity="?" module="?">?</com:message>
            </ns:messages>
         </ns:model>
      </ns:SubmitIntApiIncidentRequest>
   </soapenv:Body>
</soapenv:Envelope>

By now I have the following code in my soapcall.php file:

    <?php         

    $wsdl ='asdf?wsdl';
    $client = new SoapClient($wsdl, array('login' => "user", 'password' => "pw"));


    $request = array(
        'SubmitIntApiIncident'=>(array(
            'model' => '',
            'registrationID' => 'registrationid',
            'contactId' => 'me',
            'affectedUserId' => 'affuser',
            'serviceId' => 'serviceid',
            'affectedCiId' => '',
            'priority' => '4',
            'title' => 'Test Title',
            'description' => 'description',
            'submittedBy' => 'me',
            'assignmentGroup' => 'assignment group',
            'externalReferenceId' => '',
            'category' => 'incident',
            'resolveImmediately' => ''
        )));

    $response = $client->__soapCall("SubmitIntApiIncident", $request);
    var_dump($response);


?>

This does not work at all - right now I don't get any error message, there is just a blank page. But every time I change something in the code there is another error message. So I don't even know if I am on the right track or if everything I try just makes it worse.

I would really appreciate if you could tell me if there is any big error in my code or how I could successfully submit a ticket with the php file.

Maybe you can find some info here: http://stackoverflow.com/questions/3572414/how-do-i-see-the-actual-xml-generated-by-php-soap-client-class — junkfoodjunkie, Apr 12 '17 at 12:23
Thank you, but unfortunately I could not find out any solution yet. — Tim Kühn, Apr 12 '17 at 13:21
add `error_reporting(E_ALL|E_NOTICE);` at the head of the PHP code to see all errors and warnings. — Adder, Apr 12 '17 at 13:43
I think I just figured out a little more: I always tried it with the "__soapCall" function, but I think the "__doRequest" function is the one I need, as I am trying to send data from the php file to the SOAP API, not vice versa. But whatever I try to submit with the doRequest function, nothing works. — Tim Kühn, Apr 12 '17 at 14:05

score 1 · Accepted Answer · answered Apr 13 '17 at 12:41

Using the __soapCall method is one of the good way. You can also directly use the operation name as the method such as $client->SubmitIntApiIncident().

You should definitively use a WSDL to php generator in order to avoid wasting your time searching for the issue.

The advantage of using a WSDL to php generator are numerous :

construct the request without wondering how to construct it, just use a good IDE to have the autocompletion showing you what data to pass
send the request using the method of a generated class that handles cleanly errors and response
get the response with clean objects
get help from the generated classe to target the error
stop wondering if the request is well formatted
...

Try the PackageGenerator project

SOAP call in PHP not working at all

1 Answers1