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We integrated Facebook messanger - Smooch - Slack integration. Right now our reply rate on facebook go down because we dont have info that somebody click on Get Started button in messagenr. Is it possible to add/change facebook integration to add there auto reply after Get Started message for example: "Hello, write us your question?"?

Thanks

Rastislav
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1 Answers1

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There are a few options to accomplish a welcome message with Smooch and Messenger.

  1. You can listen to the conversation:start webhook event to know when a user has clicked the Get Started button. Your application/bot could then use the Post Message API to send a message to the user
  2. You can configure an Auto-Reponse Whisper, and/or Out-Of-Office Message to automatically send a reply when the user sends their first message (these responses will not trigger on the Get Started button, only when the user sends a message).
  3. In your Facebook page's settings, you can configure an instant reply with the option "Send Instant Replies to anyone who messages your Page" under Settings > Messaging. Note that messages sent in this way will bypass Smooch entirely, and won't be present in the Smooch conversation history
mspensieri
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