Authentication issues

Question

I have been using the API with no problems for a long time. All of a sudden I'm getting this error:

PHP Fatal error: Uncaught PodioError 
Request URL:

Stack Trace: 
#0 /srv/users/serverpilot/apps/dellentconsulting/public/vendor/podio/lib/Podio.php(93): Podio::request('POST', '/oauth/token', Array, Array) 
#1 /srv/users/serverpilot/apps/dellentconsulting/public/pages/careers.php(97): Podio::authenticate('app', Array) 
#2 /srv/users/serverpilot/apps/dellentconsulting/public/index.php(58): include('/srv/users/serv...') 
#3 {main} 
thrown in /srv/users/serverpilot/apps/dellentconsulting/public/vendor/podio/lib/Podio.php on line 283

I didn't make any changes in my code, or applications key.

The error occurs in this code fragment:

<?php 

    require_once 'vendor/podio/PodioAPI.php'; 
    require_once 'vendor/podio/utils/config-careers.php'; 
    Podio::setup(CLIENT_ID, CLIENT_SECRET); 
    if (!Podio::is_authenticated()) { 
    Podio::authenticate('app', array('app_id' => APP_ID, 'app_token' => APP_TOKEN)); 

}

I already made a restart to the server.

Try catching PodioError, and see what the message is. I'm guessing they updated their API. — aynber, Mar 21 '17 at 15:55
Here is the error: PodioError Request URL: Stack Trace: #0 /srv/users/serverpilot/apps/dellentconsulting/public/vendor/podio/lib/Podio.php(93): Podio::request('POST', '/oauth/token', Array, Array) #1 /srv/users/serverpilot/apps/dellentconsulting/public/vendor/podio/lib/Podio.php(46): Podio::authenticate('app', Array) #2 /srv/users/serverpilot/apps/dellentconsulting/public/pages/careers_tst.php(12): Podio::authenticate_with_app('16704146', '1c527c3f06534d9...') #3 /srv/users/serverpilot/apps/dellentconsulting/public/index.php(75): include('/srv/users/serv...') #4 {main} — Dellent Consulting, Mar 21 '17 at 16:03
I already tried to run this [example](https://developers.podio.com/authentication/app_auth) without success. Can anybody make a simple test? — Dellent Consulting, Mar 21 '17 at 16:42
Which version of PHP are you using? Also, do you have the latest commits for the Podio PHP library? — Chris Peters - Podio, Mar 21 '17 at 17:38
Could you please include the full error in addition to the stack trace? That might shed some light on the problem. — Cory Chase - Podio Team Member, Mar 21 '17 at 17:56
And please be sure to verify that your Client ID and Secret is still correct. — Brian Stengaard - Podio, Mar 21 '17 at 19:03
Without doing nothing the problem was solved. Like I said before this ins't the first time the problem occurs. The last time was a year ago. The system is used on a daily basis. — Dellent Consulting, Mar 22 '17 at 09:50
The problem is occurring again! Nothing change in our code or server system! — Dellent Consulting, Mar 22 '17 at 12:51
I believe you have a support ticket open about this and will reach out to them to get more information. — Cory Chase - Podio Team Member, Mar 22 '17 at 14:17

score -1 · Answer 1 · answered Mar 24 '17 at 18:31

-1

Bit of a wild guess, but could it be a network issue, did you check that you can reach Podio API from the server all the time?

answered Mar 24 '17 at 18:31

HooHoo

1
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Authentication issues

1 Answers1