1

We are working on FB messenger app which use IBM watson conversation for AI bot. But, we need quick replies like provided by wit.ai.

Is there any way to get quick replies or suggestion from watson conversation while getting message.

shashank
  • 439
  • 1
  • 4
  • 17

2 Answers2

1

The Conversation API receives a text message and understands its intention giving the user an answer. It does not offer any kind of quick-replay or interface enhancements.

What you could do is develop this function in your integration software. Using wit.ai example:

User: “I want to order”

The integration software sends this message to Watson. It finds out that is the intention #order and send it back to the integration software. Instead of just send the answer to the user, knowing the #order intention, the integration software builds a quick reply:

Bot: “For here? yes or no?”

And you go on. You can build any kind of quick reply using images or buttons, for example.

Danilo Silveira
  • 96
  • 5
1

I would agree with Danilo. We don't offer this service out of the box at this point. Wit obviously has a greater allegiance with Facebook than we do, so that is much more their focus. We may get there over time as it is a very popular channel. I would do something similar to Danilo mentioned.

In my output object coming from watson, I would put some indicator to include buttons. "outputs": { "text": "Do you want for here or to go?", "quickreply": {"for here", "to go" } }

and then your client side code needs to know to put whatever is in the click reply section into buttons for messenger specifically. If that's invalid Json, sorry, but I hope it gets the point across. You will need to do this manually for now though.

Mitch
  • 849
  • 4
  • 4