Sitecore Personalization on Outcomes

Question

I'm trying to show a component dependent on a Sitecore outcome. I've confirmed that this outcome is being triggered and given to the contact.

Now I have a rule set up to either show or hide a component dependent on this outcome.

The rule never passes. If I change the rule to something like a specific page being viewed it works fine. Changing it back to the outcome rule causes it to always fail.

Am I doing something wrong? I have the full Experience Platform.

EDIT: I'm using Sitecore 8.0

Code for registration:

if (Tracker.Current == null)
            return false;

        ID group = GroupOutcomes[groupId]; //array of item ids for the outcomes
        if (Tracker.Current.HasOutcome(group))
            return false;

        ID id = ID.NewID;
        ID interactionId = ID.Parse(Tracker.Current.Interaction.InteractionId);
        ID contactId = ID.Parse(Tracker.Current.Contact.ContactId);

        var finalGroup = new ContactOutcome(id, group, contactId)
        {
            DateTime = DateTime.UtcNow.Date,
            MonetaryValue = 0,
            InteractionId = interactionId
        };

        Tracker.Current.RegisterContactOutcome(finalGroup);

I see the outcome being given to the contacts and I actually display a contacts outcomes on the page load to see if the definition Ids match and they do.

Could you share the code for triggering the outcome? Also, can you confirm the outcome is recorded on the contact’s activity tab? — Pedro Fonseca, Mar 03 '17 at 16:41
@PedroFonseca I've updated the question to include outcome registration code — KevinDev, Mar 03 '17 at 16:49
@PedroFonseca Also, it seems to be losing Tracker outcomes when my sessions expire. I left my window open for about 30 minutes and refreshing the page cleared all my past outcomes — KevinDev, Mar 03 '17 at 16:51
Have you tried this code for registering the outcome? - this worked for me https://gist.github.com/ianjohngraham/71c21ec6b9055e07c5dd. If this still doesn't work try reflecting the Rule to see what code is used to check for an outcome — Ian Graham, Mar 06 '17 at 07:26

score 1 · Accepted Answer · answered Mar 15 '17 at 20:18

Answering this in case someone has a similar problem.

This was a bug in Sitecore 8.0. Here is what I did with help from Sitecore to fix the problem

Solution:

1) Navigate to the "/sitecore/system/Settings/Rules/Definitions/Elements/Outcomes/Contact Has Registered Outcome During Any Interaction" item and change its Text field as follows: where the current contact has registered the [OutcomeDefinition,Tree,root=/sitecore/system/Marketing Control Panel/Outcomes,outcome] during any interaction

2) Save and publish the item.

3) Navigate to the "/sitecore/system/Settings/Rules/Definitions/Elements/Outcomes/Contact Has Registered Outcome During Any Interaction with Value" item and change its Text field as follows: where the current contact has registered the [OutcomeDefinition,Tree,root=/sitecore/system/Marketing Control Panel/Outcomes,outcome] during any interaction where monetary value [operatorid,Operator,,compares to] [value,Decimal,,value]

4) Save and publish the item.

Sitecore Personalization on Outcomes

1 Answers1