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Since this morning, many webhooks were unverified and we are unable to verify them. These webhook worked for 2+ months. Our server does not log any POSTs from Podio (when we try to verify), but it logs any other POSTs from other sources as successful 2xx status code in a timely manner. The URL is not https.

How can we find out why a Webhook wasn't successfully verified? Is there any logs?

Podio Webhooks

Vincent Poirier
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1 Answers1

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Sorry, Podio doesn't store logs for hooks :(

Hook might be un-validated if your service was too slow or down. Podio expects that hook handler is async and simply acknowledge receiving the hook notification. Here is quote from https://developers.podio.com/doc/hooks.

The hook must respond with a 2xx status code. If the status code is different from 2xx more than 50 consecutive times the hook will return to being unverified and will have to be verified again to be active. Additionally, your hook may return to unverified if you do not send responses in a timely manner. You should handle any heavy processing asynchronously.

Is there a chance that your service was down or slow recently, may be related to Amazon S3 service disruption on Tuesday (https://aws.amazon.com/message/41926/)?

Pavlo - Podio
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  • It is possible yes, but it wouldn't explain why clicking verify wouldn't succeed. As of one hour ago, the Verify button works once again. It possibly was a hiccup with the API service? The question remains though, is there any way to see logs to know what the server replied to Podio when attempting to verify a hook? – Vincent Poirier Mar 02 '17 at 20:12
  • I've updated answer: Podio doesn't store webhooks logs :(. From http://status.podio.com/ it seems that there were no hiccups last 24hours, but there might be something yesterday – Pavlo - Podio Mar 02 '17 at 20:17