0

I've been designing HTML emails for awhile now and recently came across an issue that I haven't seen posted anywhere online. I want to see if anyone else has encountered this.

NOTE: I’m using Apple Mail Version 9.3 on a MAC running OS X El Capitan Version 10.11.5

When I send out HTML formatted emails, the images aren’t always rendering correctly in Apple Mail. Instead of seeing the image or ALT text, I’ll see a thumbnail version of the email along with its filename. And, if I then reopen the email, I may see the images loading correctly or different images not loading correctly.

I've attached an example of a social media portion of an email I'm working on. You'll notice the Facebook icon isn't loading as an embedded image but rather, appears as a Thumbnail.

Since this issue only seems to occur in Apple Mail and doesn't happen all of the time, this is difficult to troubleshoot. Any help would be appreciated!

HTML Code for the Social Media Portion of the Email

NOTE: I am using absolute paths to the images. I didn't list the website URL in the code as a courtesy to my client. Let me know if this is enough code or if more is needed.

<tr>
 <td align="right" bgcolor="#858789">
  <a href="#"><img src="http://www.website.com/Icon_Facebook_858789.png" alt="Facebook" style="padding:5px 5px 0 0"  width="25" height="25" border="0"></a>
  <a href="#"><img src="http://www.website.com/Icon_Twitter_858789.png" alt="Twitter" style="padding:5px 5px 0 0"  width="25" height="25" border="0"></a>
  <a href="#"><img src="http://www.website.com/Icon_YouTube_858789.png" alt="YouTube" style="padding:5px 5px 0 0"  width="25" height="25" border="0"></a>
  <a href="#"><img src="http://www.website.com/Icon_LinkedIn_858789.png" alt="Linkedin" style="padding:5px 5px 0 0"  width="25" height="25" border="0"></a>
  <a href="#"><img src="http://www.website.com/Icon_Instagram_858789.png" alt="Instagram" style="padding:5px 5px 0 0"  width="25" height="25" border="0"></a>
 </td>
</tr>

enter image description here

Joe B.
  • 111
  • 1
  • 1
  • 8
  • May we see the source of the email ? – Pierre Barre Dec 07 '16 at 20:57
  • This isn't answerable without seeing some source code – Pekka Dec 07 '16 at 21:15
  • I added the HTML code for the social media portion of the email. Since this issue is only happening sometimes and may go away after reopening the email, I don't think it's an issue with the code. Has anyone encountered this particular issue where the image appears as a thumbnail in Apple Mail? – Joe B. Dec 07 '16 at 21:44

0 Answers0