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I've tried to implement RMS server and enable IRM on SharePoint to connect to this RMS. However, after enable IRM for a document library, I tested by uploading some documents and it turned out that nobody, even the document author , has permission to view it. I tried to turn on User Profile and make it synced, however there problem persists.

The problem seems to come from SharePoint as I already test RMS server with Microsoft Office only and it still can restrict users normally without the same issue as in SharePoint

Please support

Error message

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Document library

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IRM setting

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Brian Pham
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1 Answers1

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Found the issue. I did not the Read&Execute permission for the RMS application pool service account on ServerCertification.asmx

Brian Pham
  • 551
  • 9
  • 23