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Since installing Office 2016, Outlook will not operate. Click on 'new email' (or doing just about anything) and this dialog box pops up...

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Outlook then shuts down and tries to reopen and gets into a loop of freezing... All other Office programs work fine. Looking online I've tried these fixes... I tried to install the chart program with this .dll file and that didn't remove the error. I don't have the .net framework installed. I tried to uninstall Office 2016 and then reinstall numerous times: still no success. I'm using Windows 10, desktop PC. Office 2013 worked fine and I wish I could go back to it!

Tried in Outlook safe mode by clicking Ctrl+Outlook icon, its still throwing error

Nissa
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Raghu Ariga
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  • This is not a programming related question - perhaps a stackexhange site like superuser is what you're looking for rather? – roelofs Oct 16 '16 at 05:36

1 Answers1

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The only folder I found in C:\ that contained "chart.dll" is C:\Program Files (x86)\Microsoft Office\root\Office16 (for Office 2016 version, may be Office15/14.. for previous versions). I added that folder path to my $PATH variable in Windows and I have not had the error yet although it has only been a few hours..

To do this on Win 10:

  • right click Computer/My Computer
  • click properties
  • click advanced system setting
  • advanced tab
  • click environment variables
    • modify the "Path" environment variable under system variables section-
    • append or add "C:\Program Files (x86)\Microsoft Office\root\Office16" to the Path and save

(you may want do do a search of C:\ for chart.dll and make sure that this is the right path for your situation)

Todd Porter
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