I am using accessing QuickBooks Desktop Enterprise 2016 with QBFC SDK version 12. I am using a qbXML file with the SDKTestPlust3 application. I modified the QBW.INI file with the following entries but it didn't seem to help any. I have run Utilities | Rebuild Data with no reported issues.
[DBSERVEROPTIONS]
InitialCache=512
MaxCache=0
The CustomerModRq causes QuickBooks to crash with an unrecoverable error after which it terminates. The CustomerModRq causes this error on an intermittent basis but degrades until it happens every time and I have to reboot the machine to get back to some successes. The ShipToAddress Name value is correct and the EditSequence value is updated appropriately every time.
<?xml version="1.0" encoding="utf-8"?>
<?qbxml version="12.0"?>
<QBXML>
<QBXMLMsgsRq onError = "stopOnError">
<CustomerModRq requestID = "0">
<CustomerMod>
<ListID>8000000A-1308669896</ListID>
<EditSequence>1471365900</EditSequence>
<ShipToAddress>
<Name>Ship To 1210</Name>
<Addr1>My Data</Addr1>
<Addr2>My Data</Addr2>
<City>My Data</City>
<State>FL</State>
<PostalCode>32259</PostalCode>
<DefaultShipTo>1</DefaultShipTo>
</ShipToAddress>
</CustomerMod>
</CustomerModRq>
</QBXMLMsgsRq>
</QBXML>
Here is a copy of the qbsdklog.txt
20160816.124931 I 3760 RequestProcessor ========= Started Connection =========
20160816.124931 I 3760 RequestProcessor Request Processor, QBXMLRP2 v13.0
20160816.124931 I 3760 RequestProcessor Connection opened by app named 'SDKTest Plus 3'
20160816.124933 D 3760 RequestProcessor Begin Session started...
20160816.124933 I 3760 RequestProcessor OS: Microsoft Windows 7 Ultimate Edition Service Pack 1 (build 7601), 64-bit
20160816.124933 I 3760 RequestProcessor Current Process is elevated
20160816.124933 I 3760 RequestProcessor Current User is in AdminGroup
20160816.124933 I 3760 RequestProcessor Current Process is ran as Admin
20160816.124933 I 3760 RequestProcessor Current Process Integrity Level : 3000
20160816.124933 V 3760 RequestProcessor Not in-proc request.
20160816.124933 D 3760 RequestProcessor File info: no file provided.
20160816.124933 D 3760 RequestProcessor Getting an instance of pRunningInfo using pRunningInstanceFinder
20160816.124933 D 3760 RequestProcessor GetmajorVersion
20160816.124933 D 3760 RequestProcessor GetReleaseNumber
20160816.124933 D 3760 RequestProcessor Getflavor
20160816.124933 D 3760 RequestProcessor GetdataFileVersion
20160816.124933 D 3760 RequestProcessor There is a running version of QuickBooks: v26.0R7 (2607), belprofessional, bel_stratum
20160816.124933 D 3760 RequestProcessor Starting QuickBooks (no launch)
20160816.124933 D 3760 RequestProcessor Performing QB Launch Retries
20160816.124933 D 3760 RequestProcessor Check QB process ID before calling instance finder to find it.
20160816.124933 D 3760 RequestProcessor Process Found -> 4428 for Current User -> Phil
20160816.124933 V 3760 RequestProcessor QBW32.exe Proc Id: 4428
20160816.124933 I 3760 RequestProcessor Getting the IUnknown COM instance of QB
20160816.124933 D 3760 RequestProcessor Obtained the IUnknown COM instance of QB without an exception
20160816.124933 D 3760 RequestProcessor QuickBooks launch succeeded.
20160816.124933 D 3760 RequestProcessor get_CompanyFileIsOpen call successful
20160816.124933 D 3760 RequestProcessor Check if the requested company file is already open.
20160816.124933 D 3760 RequestProcessor yes. It is open.
20160816.124933 I 3760 RequestProcessor Opening the file in the DoNotCare mode.
20160816.124933 D 3760 RequestProcessor Attempt getting the Request Processor interface
20160816.124933 D 3760 RequestProcessor Got query interface pointer till pReqProc2
20160816.124933 D 3760 RequestProcessor Got query interface pointer till pReqProc3
20160816.124933 D 3760 RequestProcessor Got query interface pointer till pReqProc4
20160816.124933 D 3760 RequestProcessor Got query interface pointer till pReqProc5
20160816.124933 D 3760 RequestProcessor Calling raw_SDKOpenFile4
20160816.124933 D 3760 RequestProcessor Successfully opened the data file: C:\Temp\My Data.QBW
20160816.124935 D 3760 RequestProcessor COM access to QuickBooks starting ...
20160816.124935 I 4428 QBSDKProcessRequest Application named 'SDKTest Plus 3' starting requests (process 3760).
20160816.124935 V 4428 QBSDKProcessRequest ===============================================
20160816.124935 V 4428 QBSDKProcessRequest Begin dumping request data received from client
20160816.124935 V 4428 QBSDKProcessRequest ===============================================
20160816.124935 V 4428 QBSDKProcessRequest <?xml version="1.0" encoding="utf-8"?><?qbxml version="12.0"?><QBXML><QBXMLMsgsRq onError = "stopOnError"><CustomerModRq requestID = "0"><CustomerMod><ListID>8000000A-1308669896</ListID><EditSequence>1471365900</EditSequence><ShipToAddress><Name>Ship To 1210</Name><Addr1>My Data</Addr1><Addr2>My Data</Addr2><City>My Data</City><State>FL</State><PostalCode>32259</PostalCode><DefaultShipTo>1</DefaultShipTo></ShipToAddress></CustomerMod></CustomerModRq></QBXMLMsgsRq></QBXML>
20160816.124935 V 4428 QBSDKProcessRequest ================================================
20160816.124935 V 4428 QBSDKProcessRequest End dumping of request data received from client
20160816.124935 V 4428 QBSDKProcessRequest ================================================
20160816.124935 D 4428 MacroManager::DumpMacroMap Map contains no entries
20160816.124935 V 4428 XercesSAXParseManager Using Xerces-c parser, version 2_5_0
20160816.124935 V 4428 XMLDtdMapper TransformProcessingInstruction using DOCTYPE: <!DOCTYPE QBXML PUBLIC '-//INTUIT//DTD QBXML QBD 12.0//EN' 'http://developer.intuit.com'>
20160816.124935 V 4428 XercesSAXEntityResolver Resolving public ID: -//INTUIT//DTD QBXML QBD 12.0//EN
20160816.124935 V 4428 XercesSAXEntityResolver qbxmlops120.dtd
20160816.124935 V 4428 ParseManager Getting SDKResource: qbxmlops120.dtd
20160816.124935 V 4428 XercesSAXEntityResolver Resolving Public Entity took 0.0150 seconds
20160816.124935 V 4428 XercesSAXEntityResolver Resolving system ID: qbxml120.dtd
20160816.124935 V 4428 ParseManager Getting SDKResource: qbxml120.dtd
20160816.124935 V 4428 XercesSAXEntityResolver Resolving System Entity took 0.0000 seconds
20160816.124935 V 4428 XercesSAXEntityResolver Resolving system ID: qbxmlso120.dtd
20160816.124935 V 4428 ParseManager Getting SDKResource: qbxmlso120.dtd
20160816.124935 V 4428 XercesSAXEntityResolver Resolving System Entity took 0.0000 seconds
20160816.124935 D 4428 QBXMLMsgs CustomerModRq
20160816.124935 I 4428 SpecVersion Current version of qbXML in use: 12.0
20160816.124935 D 4428 MsgSetHandler Parsing took 0.0470 seconds
20160816.124935 I 4428 QBSDKMsgSetHandler MODIFY: Customer Job
20160816.124935 E 4428 StorageInterface *** UNKNOWN EXCEPTION THROWN WHEN PROCESSING THE MOD REQUEST ***. This is an indication of a possible internal QuickBooks error.
20160816.124949 E 3760 RequestProcessor Process Request error = 800706be
20160816.124949 D 3760 RequestProcessor Processing requests took 13.970 seconds.
I will follow up with a support request. FYI, this is the same company file in another support request with the large number of Ship To Addresses under the top level Customer.
Best Regards
