Jenkins Setup Wizard Blank Page

Question

I have just installed Jenkins on my RHEL 6.0 server via npm:

npm -ivh jenkins-2.7.2-1.1.noarch.rpm

I have also configured my port to be 9917 to avoid clashing with my Tomcat server, allowing me to access the Jenkins page at ipaddress:9917. After entering the initial admin password at the Unlock Jenkins page, I am presented with a blank page, with the header "SetupWizard [Jenkins]".

Anyone knows why am I getting a blank page, and how do I solve it?

score 51 · Answer 1 · answered Aug 04 '18 at 19:54

51

I experienced the same problem but a simple restart fixed it .

Just try this :-

sudo service jenkins stop
sudo service jenkins start

answered Aug 04 '18 at 19:54

Sachin Hooda

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What a buggy software and poor documentation. Had installed jenkins as per https://jenkins.io/doc/book/installing/#setup-wizard, didn't find log in the path mentioned in this document nor https://wiki.jenkins.io/display/JENKINS/Logging#Logging-MacOSX – vikramvi Aug 29 '18 at 10:46
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On a single line, you have two options now: in non-systemd systems use `sudo service jenkins restart`; in systemd-based distros `sudo systemd restart jenkins.service` – code_dredd Aug 29 '18 at 20:42
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On Windows, simply opening http://localhost:8080/safeRestart solved the problem for me. – thSoft Oct 18 '18 at 11:38
On Windows, restarting the service from the service manager resolved the issue. – Veera Dec 07 '19 at 15:22
In my case, I restarted gave the full permission to the whole directory, the service and restart the even virtual machine, but didn't work. After just reinstalled it worked fine without any effort... – Chaminda Bandara May 28 '21 at 02:51

user1767316 · Answer 2 · 2018-08-21T22:59:54.723

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targeting the url to https://../jenkins/index appeared to solve the problem in most cases.

even if the first time, Browser's back button once on the blank page after the wizard finished sent me to the working page: http//:websiteDomain/login?from=%2

In my case I used (jenkins/jenkins lts) the official docker image

edited Aug 21 '18 at 22:59

answered Jul 29 '18 at 13:33

user1767316

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I have tried: `http://localhost:8080/index` and it worked, thanks for hint @user1767316 – Pratik Patel Apr 30 '19 at 17:05

score 9 · Answer 3 · answered Sep 19 '19 at 11:04

9

After getting Jenkins Setup Wizard Blank Page http://localhost:8080/index works for me.

answered Sep 19 '19 at 11:04

Esha Singh

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grimmjow_sms · Answer 4 · 2018-03-16T18:12:20.693

I was having the same issue, but I am using the default port 8080. I installed jenkins in this way:
yum install jenkins

Then I executed:

systemctl start.jenkins
systemctl enable.jenkins

then allow 8080 on the firewall:

sudo firewall-cmd --zone=public --permanent --add-port=8080/tcp
sudo firewall-cmd --reload

And the part that was missing (at least for me) was :

systemctl daemon-reload

After that the installation came normally. I Hope this can be usefull for someone else.

cheers

score 4 · Answer 5 · answered Jul 26 '18 at 19:37

4

I had same issue on macOS Sierra 10.12 and just had to restart the daemon.

sudo launchctl unload -w /Library/LaunchDaemons/org.jenkins-ci.plist
sudo launchctl load -w /Library/LaunchDaemons/org.jenkins-ci.plist

answered Jul 26 '18 at 19:37

Sina

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score 3 · Answer 6 · answered May 06 '19 at 16:24

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I too had same problem. But I'm using jenkins in docker container. So i did below after that it started to work.

docker stop my_container_name
docker start my_container_name

For your case, you should restart your jenkins if you are using linux

sudo service jenkins stop
sudo service jenkins start

answered May 06 '19 at 16:24

Thavaprakash Swaminathan

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Worked for me - docker in my case. – John Humphreys Jun 20 '19 at 15:19

score 3 · Answer 7 · answered May 10 '19 at 04:44

3

Stopping and starting jenkins service made it work for me in windows.

answered May 10 '19 at 04:44

Sanyam Jain

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score 2 · Accepted Answer · answered Aug 16 '16 at 07:20

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I found out that after I opened the port 9917 in my firewall,the blank pages error stopped and I can continue with the setup just fine.

answered Aug 16 '16 at 07:20

Tony Tony

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same problem using official jenkins docker image ... with no root access, just the jenkins user available .. Any clue of how to do ? specific question here: https://stackoverflow.com/questions/51300475/jenkins-setup-wizard-blank – user1767316 Jul 29 '18 at 09:22
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How does opening a firewall port that Jenkins does not use solve a Jenkins issue? Jenkins listens on port 8080 by default. Did you manually configure your Jenkins instance to listen specifically on port 9917? – code_dredd Aug 29 '18 at 20:41
false positive ? didn't you restart anything ? – user1767316 Jun 20 '19 at 10:08

score 1 · Answer 9 · answered Oct 19 '18 at 10:30

1

I had the same issue on Windows. I went to the Windows Services and found Jenkins there as a service. I stopped the service and started again and then I could see the page.

answered Oct 19 '18 at 10:30

Nick Mehrdad Babaki

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Though my service was working but I simply restarted it again and it worked. – user2091061 Apr 20 '19 at 13:13

score 1 · Answer 10 · edited Feb 15 '19 at 00:04

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I also faced this problem

Restarting the service fixed it

sudo systemctl stop jenkins 
sudo systemctl start jenkins 
sudo systemctl status jenkins

Try with make a request to you jenkins url

curl http://<your jenkins host>:<your port>

edited Feb 15 '19 at 00:04

Jack

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answered Oct 27 '18 at 10:15

Javeed Shakeel

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score 0 · Answer 11 · answered Mar 15 '19 at 13:06

Managed to fixe it by changing the port.(windows10)

First you open the command line and proceed to:

cd ..

cd "Program Files (x86)" (or wherever you have the jenkins folder)

cd jenkins

dir

java -jar jenkins.war --httpPort=8081

by doing this you´re changing jenkins localhost port from 8080 to 8081 avoiding any conflits.

Warning :do not close the command line after its done , make sure its open before you enter localhost:8081

score 0 · Answer 12 · answered Mar 17 '19 at 18:43

0

On macOS, same as Linux, I had to stop/start jenkins service to make it work

sudo launchctl unload /Library/LaunchDaemons/my.jenkins.plist 
sudo launchctl load -w /Library/LaunchDaemons/my.jenkins.plist

answered Mar 17 '19 at 18:43

Nik

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score 0 · Answer 13 · answered Dec 02 '19 at 07:44

If you happened to run Jenkins using generic Java war file, a restart will be required after finishing installation. Stop the java (using Ctrl+C if you on shell), then start again using

$ java -jar jenkins.war --httpPort=3001

Note: My jenkins run on port 3001

score 0 · Answer 14 · answered Feb 07 '20 at 11:11

0

For the record, this problem was corrected in 2.195, thanks to Bogdan Sukonnov in https://issues.jenkins-ci.org/browse/JENKINS-59017.

answered Feb 07 '20 at 11:11

Wadeck

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Jenkins Setup Wizard Blank Page

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