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Just wondering if anyone else is having this issue. I'm unable to drag and drop screenshots (which as 100% the right size) into the new iTunes Connect media uploaded - whether it's on the main app page or in the Media Manager.

It just says that it's already using the 5.5-inch shots (of which there are none) and won't give me the ability to upload.

Interestingly, if I uncheck one of the smaller sizes I can drag screenshots to those just fine.

Screenshot of the issue:-

enter image description here Trying to submit it asks for screenshots

Kara
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Dean Sherwin
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  • which error you have get? – Birendra Aug 11 '16 at 09:29
  • When trying to drag it in nothing - because it isn't actually a drag/drop field (although I think it should be). When I try to submit though, the field turns red and asks for screenshots. Added a second screenshot to illustrate this. – Dean Sherwin Aug 11 '16 at 09:38
  • use this link to set the size of you screen http://stackoverflow.com/questions/25756589/itunes-connect-screenshots-sizes-for-all-ios-iphone-ipad-apple-watch-devices – Birendra Aug 11 '16 at 09:41
  • give the size of image in pixel – Birendra Aug 11 '16 at 09:41
  • I think you're misunderstanding the issue - it's 100% not the size of the screenshot. Normally if you upload the wrong size it will tell you right away. It's Apple's website which, to me, look broken in that it is saying my 5.5 inch screenshots will use 5.5 inch screenshots which do not exist - and it wont let me upload anything. – Dean Sherwin Aug 11 '16 at 10:12
  • @DeanSherwin kindly check it : http://stackoverflow.com/a/38950987/1308632 – Mayur Prajapati Aug 15 '16 at 11:16

3 Answers3

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When I update the version of my App, also encountered the same situation. After trying various methods, the solution is found.

  1. upload a screenshot of the non-primary language, enter image description here
  2. change the primary language, enter image description here
  3. modify the non-primary language screenshot,
  4. change back the primary language.

Yeah Succeed!!!

Bo Lin
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There seems to be a bug in iTunes Connect that causes the 5.5 inch iPhone (and 12.9 inch iPad) screenshot upload to act identically to the smaller sizes in that it's disabled unless you choose to use a separate screenshot for that size. Except that the checkbox that allows you to do that is hidden in the largest device size in the group (iPhone/iPad). The bug seems to affect some combinations of localizations.

Right now you can play around with the languages as suggested in Bo Lin's answer, file a bug report to Apple, try to enable the screenshot upload if you're skilled at Angular.js (and I'm not sure if it's actually even possible), or just wait.

Paananen
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You only have to upload 5.5 screen sizes and 12.9 sizes screen shots

(Portrait)

5.5 screenshot size : 1242 × 2208

12.9 screenshot size : 2048 × 2732
Dishant Rajput
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