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There are three search strategies for own entities: trait, free-text and keywords, as explained in the documentation. What I can't understand, is the allowed combinations of these options. I am able to choose either:

  • trait
  • keywords
  • free-text and keywords

Why can't free-text be chosen on it's own, only in combination with keywords?

Edit:

Definition of free-text, from the documentation:

When you need to extract a substring of the message, and this substring does not belong to a predefined list of possible values.

Definition of keywords:

When the entity value belongs to a predefined list, and you just need substring matching to look it up in the sentence.

From the definition, free-text and keywords look mutually exclusive to me. Therefore I can't understand why I can't choose free-text on its own, and why it is possible to choose both simultaneously.

matthiash
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1 Answers1

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I think solution in the word 'extract' in free-text and 'matching' in keywords, cause in case of free-text it extract substring from message but this substring has to have some words matches with original message.

in this example there is 'i will be' mutual with all messages, so we need both free-text to extract and keyword to match. enter image description here

Eslam Saber
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