How do I send Issues into BitBucket by email?

Question

But is there a way to configure BitBucket to accept email and automatically put them into my 'New' Issue list in the issue tracker?

BitBucket sends out email notifications, but I want something the other way around. I don't want to have to go in and create an issue manually each time someone emails me about a problem. I want to forward those emails to Bitbucket so problems to go directly into the issue tracker via E-Mail.

And: Similarly, can you configure Bitbucket so that it listens for code check-ins and it auto-magically set issues to complete/fixed etc.?

Is there a way?

score 2 · Answer 1 · answered Oct 21 '10 at 13:08

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I don't think there is a way to submit issues via email and now that Atlassian has bought Bitbucket I doubt that they will spend much time improving or enhancing the issue tracking inside Bitbucket as their main product (JIRA) is an very comprehensive issue tracker.

I would sooner expect some sort of integration of the two and a phase out of the current issue tracker. But then we will probably have to pay :-(

answered Oct 21 '10 at 13:08

Soren Beck Jensen

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I don't mind paying. As long as its cheap (like $60 a year cheap). I only need like 2-3 users. – 7wp Oct 21 '10 at 16:48
Also on the contrary, since Atlassian purchased BitBucket, the new pricing plan offers unlimited disk space, even for the free 5 user account, including private repositories. So it is clearly an improvement from BitBucket's old model before Atlassian aquired them. – 7wp Oct 21 '10 at 16:52
I agree that the BitBucket pricing is better now. I was referring to the issue tracking part. I can only assume that they will want to move that to JIRA in which case we will have to pay for that separately. – Soren Beck Jensen Oct 22 '10 at 08:45
Meh :) That's fine by me if they do that. I actually like JIRA more than BitBucket's built in issue tracker. – 7wp Oct 26 '10 at 21:36
@Roberto, but JIRA (when hosted, at least) is VERY expensive. I need to be able to submit issues by email, and at the moment the fact that this feature is missing is the only remaining thing stopping me from moving to BitBucket. – Nov 15 '10 at 02:34
@sampablokuper what are you currently on? – 7wp Jun 12 '12 at 05:23

Kenny Grant · Answer 2 · 2019-09-02T10:56:27.783

Re adding emails:

I want to forward those emails to Bitbucket so problems to go directly into the issue tracker via E-Mail.

Yes you can do this - you need to have an endpoint that receives emails, so for example sendgrid allows this (see Sendgrid webhooks docs), and will call a webhook on your server whenever an email comes in. You then need a bit of glue code on the server to post that issue to bitbucket via the bitbucket API (see the bitbucket api docs). So there are two parts to doing this, and you will need to write some code I think.

I'm currently working on a tool to do just this at Project Page. If anyone would like to try it out let me know. I'm also planning to let it interrogate the user to get a bit more detail about things like priority and urls associated with the problem.

Re the second part of your question:

Similarly, can you configure Bitbucket so that it listens for code check-ins and it auto-magically set issues to complete/fixed etc.?

Yes you can close issues automatically - just use the text fixes #n, so for example:

fixes #123

in the commit message, where 123 is the number of the issue you want to close.

score 1 · Accepted Answer · answered Jan 04 '11 at 15:04

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There is a API to create issue http://confluence.atlassian.com/display/BBDEV/Issues.

And a custom script which may or could be able to fetch email and post to issue tracker.

answered Jan 04 '11 at 15:04

Tomasen

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score 0 · Answer 4 · answered Apr 27 '18 at 16:54

Yes, it's possible. Bitbucket has a robust REST API that lets you do it at least two ways:

Option 1: 3rd Party Service Use an online API automation service like

Zapier or
Integromat

(Click those links for specific email/Bitbucket integration examples.)

You have a couple of options with this approach. With Zapier, for example, you can have a dedicated Issue-only Gmail address, and any email sent to it creates a new Issues ticket. OR you can automatically create Issues just by assigning a specific label to an email in an existing Gmail account.

Oddly, IFTTT doesn't currently offer Bitbucket integration.

Option 2: Write Your Own Server Script

If you have server access, you can configure your Message Transfer Agent to send certain emails to a PHP script that will create a Bitbucket Issue.

The script will need to use the Bitbucket API repositories > {username} > {repo_slug} > issues > POST method.

A great how-to article for this approach is Process Incoming Mail with PHP Script with Exim.

How do I send Issues into BitBucket by email?

4 Answers4