Do Quick Replies Work in Messenger Bot Welcome Message?

Question

Do quick replies work in Facebook Messenger Bot Welcome Message? This is the message that is displayed after you press the "Get Started" button.

It might not be supported, but if it is, am I doing something wrong?

Here's what I'm trying:

curl -X POST -H "Content-Type: application/json" -d '{
  "setting_type":"call_to_actions",
  "thread_state":"new_thread",
  "call_to_actions":[
    {
        "message": {
          "attachment": {
            "type": "template",
            "payload": {
              "template_type": "generic",
              "elements": [{
                "title": "Hi dad",
                "subtitle": "Hi mom",
                "item_url": "www.google.com",
                "image_url": "https://www.google.com/images/branding/googlelogo/1x/googlelogo_color_272x92dp.png",
              }]
            }
          }
        },
        "quick_replies":[
            {
                "content_type":"text",
                "title":"option1",
                "payload":"option1payload"
            },
            {
                "content_type":"text",
                "title":"option2",
                "payload":"option2payload"
            }
        ]
    }
  ]
}' "https://graph.facebook.com/v2.6/13333333337/thread_settings?access_token=THISISMYCOOLTOKEN"

The error I'm receiving is:

Invalid Keys \"message, quick_replies\" were found in param \"call_to_actions[0]\"."type":"OAuthException","code":100

Send them as separate messages right after each other? Should fix your problem. — AndreasB, Jul 07 '16 at 09:35

score 0 · Accepted Answer · answered Jul 07 '16 at 09:15

Nope. payload is only for string text. see https://developers.facebook.com/docs/messenger-platform/thread-settings/get-started-button

curl -X POST -H "Content-Type: application/json" -d '{
  "setting_type":"call_to_actions",
  "thread_state":"new_thread",
  "call_to_actions":[
    {
      "payload":"USER_DEFINED_PAYLOAD"
    }
  ]
}' "https://graph.facebook.com/v2.6/me/thread_settings?access_token=PAGE_ACCESS_TOKEN"

call_to_actions is limited to 1 call_to_actions must contain at least one payload string.
This data will be sent back to you via webhook.

Do Quick Replies Work in Messenger Bot Welcome Message?

1 Answers1