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Our simple company app that pulls in tagged posts was Sandboxed as of June 1. I know that we don't need to go through the review process- we're going to leave it in Sandbox.

I'm trying to add Sandbox Users. I have added the username and clicked the Save button. That user never receives an email, and when I log in to the developer dashboard as the invited user, I don't see a pending invite. In fact, even when I use the Sandbox Invites button at the top of the dashboard, it's impossible to get past the Developer Signup form. I don't want to create a new app with this user, I just want to accept an invite from our company account!

I've submitted a ticket with Instagram support and have not received a reply.

Additionally, I don't understand why, when I use the Sandbox Invites button from our company account, I see a message stating:

"You are not a Sandbox user for any client and there are no pending requests."

Obviously the account that created the app is a Sandbox user, and I have confirmed that this account can post new content that is pulled in to our feed.

Braiam
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plaintxt
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3 Answers3

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Login here https://www.instagram.com/developer/clients/sandbox_invites/ and click Accept.

The invite acceptance isn't by email. It's done via the API.

Kornel
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Viraf
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    Where should the user get in the developer site to accept the invite? Thanks @Viraf – Jacob Jul 04 '16 at 21:04
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    They have a weird javascript issue. You need to add the invited user and hit enter that will add the invited user to the list and then press save. – Viraf Jul 08 '16 at 05:47
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    I did so, and the status of the user to be invited changed to "pending". But this user never received any invitation. I am trying now the solution of subtlegusto ... – Reinhard Männer Oct 18 '16 at 16:11
  • @Jacob have you got the answer to: `Where should the user get in the developer site to accept the invite?` – Hammad Nasir Sep 05 '17 at 13:41
  • @viraf how and where to send the invited user for logging in and accepting the invitation? – Hammad Nasir Sep 05 '17 at 13:55
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Instagram has not replied to any of my help requests. For lack of other options, I went ahead and registered my personal account (the invited user) as a Developer. Magically, this allowed me to see the invitation using the Sandbox Invites button. Fill out this silly form to register as a Developer:

https://www.instagram.com/developer/register/

While this partially answers my question (it seems very strange that I never received an email as part of the invitation process), the fact that a user must register as a Developer is pointless and, worse, undocumented.

The documentation available here says nothing about the requirements for becoming a Sandbox User - other than simply accepting the invitation.

https://www.instagram.com/developer/sandbox/

In short, I've spent time over the last week trying to untangle this mess, and I just want to be able to pull in posts that contain a hashtag.

Geez.

plaintxt
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  • Hi @subtlegusto, Did you get any further in ascertaining why you can't even use the company account? I'm having the same problem - I can't comment on my own posts. – Sean H Apr 12 '17 at 11:12
  • @Seano It's been a long time since I messed with this. But reading back over my old post, I think I was able to create tagged posts in the company account that were pulled into the feed. – plaintxt Aug 19 '17 at 02:03
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I also had the same issue. The procedure is the following:

  • Add the sandbox user on your main account at the Developer console
  • Log in to Instagram as a sandbox user (just use a different web browser is more convenient) and then go to the Doveloper console
  • First accept the Developer program (the name might be different) by adding the URL and descriptons. I just filled in dummies.
  • Then go to the Sandbox Invites tab and accept the invite.
Blaszard
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