Worklight 6.2 access disabled French Android issue

Question

I'm trying to remote disable the application on my android platform. I provided the EN message with the URL and uploaded the csv file for FR.

CSV content:

fr,Une nouvelle version de l’application mobile de SRC de company est maintenant à votre disposition. La taille du fichier est de 8 Mo. Veuillez effectuer la mise à jour dès maintenant pour pouvoir continuer à utiliser l’application

However, when I launch my device which is in FR, I'm still getting the EN message.

I'm not sure what is the issue as I know this is a WL console functionality to detect the device language.

Remote disable code:

   function getLanguage() {
    return (WL.App.getDeviceLanguage() || 'en');
}
var downloadNewVersionBtn="Download New Version";
var updateMessageTitle = "Update Is Available";

 if  (getLanguage() == "fr") {
    downloadNewVersionBtn = "Télécharger la nouvelle version";
    updateMessageTitle = "Nouvelle version prête à télécharger";

}
onErrorRemoteDisableDenial : function (message, downloadLink) {
            WL.SimpleDialog.show(
                    updateMessageTitle,
                    message,
                    [
                     {text: downloadNewVersionBtn , handler: function() {WL.App.openURL(downloadLink, "_blank");}}]
            );
        },

Am I missing something?

The exact same code works for iPhone.

WL Server version: 6.2.0.01.20141013-1735

score 0 · Accepted Answer · answered Jun 10 '16 at 18:20

There are a couple of previous defects related to remote disable notifications in multiple languages, that can result in the device displaying a remote disable notification based on the locale of the server rather than the client. There's one I know is specifically applicable to 6.2, but I don't immediately know if it was fixed in 6.2 (I know it was fixed for 6.3 and later) - and if it was, I'm not sure that fix would be in the build you're running, since it's more than a year and a half old....

A quick test you might be able to use to see if you are affected by one of these issues is to change the locale of the server to fr_FR. If you're affected, you should see the disable message on devices appearing in French - even if the locale of the device is set to an English locale.

If you are affected, the very first thing I would suggest would be to apply the latest 6.2 iFix and determine if this resolves the issue. If it does not, please open a PMR and the support team will help determine if this is indeed a problem that was fixed in 6.3 but wasn't backported to 6.2, and will see if we can get that fix backported.

Thank you for your answer, the weird thing is that I have another app running on the same console and it is working for Android, not sure how two apps using the exact same direct update code behave differently. — Sami, Jun 14 '16 at 15:40
We tested the same app on MFP console, and the issue disappeared. Looks an issue on WL 6.2 — Sami, Jun 17 '16 at 14:29

Worklight 6.2 access disabled French Android issue

1 Answers1