Account missing from WHM

Question

I cannot locate a account from WHM (list accounts). I can access cpanel for that domain (mysite.com/cpanel).It just disappeared from whm. So now I cant directly go to mysite.com. I don't have a backup but all the files and db exist for that domain. Any solution to this problem because I cant find such a thing.

How do i find the option via WHM Control Panel?

Was is added as main domain or it was added as an addon domain? — Kailash Aghera, May 03 '16 at 07:29
Any response you was valid? You solucionaste the problem? This well come over here, continue discussions, and provide more than just questions. — abkrim, May 27 '16 at 07:43

score 0 · Answer 1 · answered May 03 '16 at 11:59

If you have root SSH access of our server then check /etc/trueuserdomains and /etc/userdomains file because you without root access you can not check these files. if you have only cPanel access then you need to contact your hosting provider to check your mission domain logs.

score 0 · Answer 2 · answered May 11 '16 at 14:08

Was there any cPanel upgrade performed on server recently?

If you have root access then login to your server via SSH and run the following command:

$ /scripts/rebuildcpusers

It should rebuild files for each domain under /var/cpanel/users from source databases.

score 0 · Answer 3 · answered May 19 '16 at 08:35

If you has a root acces to server

Access SSH to server
Check /etc/userdomains – this file should contain the the domain and username that’s missing.
Check /etc/trueuserdomains domain.com: username
Check /var/cpanel/users/USERNAME

/var/cpanel/users/USERNAME

DNS=domain.com
IP=ipaddress
USER=username
OWNER=root (This will be set to ‘root’ unless the account was created under a reseller).

Check the Apache configuration file /etc/httpd/conf/httpd.conf and make sure that a virtual host exists for your domain. Try to rebuild apache /scripts/rebuildhttpdconf
Finally run /scripts/updateuserdomains

Account missing from WHM

3 Answers3