Auto cancellation of subscription in Zuora

Question

I would like to auto cancel subscriptions if the due invoice does not paid for certain days and Cancellation Effective Dates should be set as invoice due date, so that no refund and due invoice will be pending in the customer account.

Reference:

1. https://knowledgecenter.zuora.com/BC_Subscription_Management/Subscriptions/H_Cancellations
2. https://knowledgecenter.zuora.com/BC_Subscription_Management/Subscriptions/Handling_Cancellations_in_a_Subscription_Business

In every documentation, I can see that how to cancelled it manually or through API, I would like to know is there any configuration in Zuora available for auto cancellation.

Answer 1

There is no auto-cancellation in zuora, you have to enable the invoice due callout and integrate an API which will get the request and will perform the cancellation of subscription.