Change the reply email address to the queue's email address in dynamic crm 2011

Question

What i want to do is when we click on Reply button , the From address field will be populate with the email-id (default team's default queue's email-id). Current scenario is populated with logged in user.

I used the following js code onLoad, but I am getting an error that says "Object doesn't support property or method getAttributeValue

function CheckEnquiryReplyAddress() {
 // Only complete this validate on Create Form
 var formType = Xrm.Page.ui.getFormType();
 var emailStatus = Xrm.Page.getAttributeValue("statecode").getValue();
 var emailDirection = Xrm.Page.getAttributeValue("directioncode").getValue();



 if (formType == 1 || (formType == 2 && emailStatus == "Open")) {  
                                             
                                       
  if (emailDirection == "1"){
  var previousEmailId=getExtraqsParam("_InReplyToId", window.parent.location.search);

   //getting context from the parent window
   var context = Xrm.Page.context;

   try {
    var serverUrl = context.getServerUrl();
    //The XRM OData end-point
    var ODATA_ENDPOINT = "/XRMServices/2011/OrganizationData.svc";
    var query="/EmailSet?$select=ActivityId,ActivityTypeCode,DirectionCode,";
    query=query+"ToRecipients,Email_QueueItem/QueueId&$expand=Email_QueueItem&$filter=ActivityId eq guid'" + previousEmailId +"'";
    query =serverUrl+ODATA_ENDPOINT+ query;

    var request= new XMLHttpRequest();
    request.open("GET", query, false);
    request.setRequestHeader("Accept", "application/json");
    request.setRequestHeader("Content-Type", "application/json; charset=utf-8"); 
    request.onreadystatechange=function(){ CompleteEnquiryReplyCheck(request,serverUrl);}
    request.send(null);
   }
   catch(e) {
    alert(e.Description);
   }
  }
 }

          
}
function CompleteEnquiryReplyCheck(request,url)
{
 if (request.readyState==4) {
  if(request.status==200) {
   var queue=JSON.parse(request.responseText).d.results[0];
   
   if (queue != null) {
    var queueId = queue.Email_QueueItem.results[0].QueueId.Id;
    var lookup = new Array();
      var lookupItem = new Object();
  
    lookupItem.id = queueId;
    lookupItem.name = queue.Email_QueueItem.results[0].QueueId.Name;
    lookupItem.typename = "queue";
     
    lookup[0] = lookupItem;
  
    Xrm.Page.getAttribute("from").setValue(lookup);
   }
  }
    }
}

score 1 · Answer 1 · answered Apr 12 '16 at 21:50

1

The get attribute value method is incorrect, to get value of an attribute use the following:

 var attributeValue = Xrm.Page.getAttribute("attributeName").getValue();

So, in your case it would be:

  var emailStatus = Xrm.Page.getAttribute("statecode").getValue();
  var emailDirection = Xrm.Page.getAttribute("directioncode").getValue();

answered Apr 12 '16 at 21:50

dynamicallyCRM

2,980
11
16

Thank you,that works. But now I am facing another undefined error on getExtapsParam var previousEmailId=getExtraqsParam("_InReplyToId", window.parent.location.search); – user3495554 Apr 13 '16 at 02:02
Have you defined a method "getExtraqsParam" if so, can you post it here, if not, what are you trying to achieve in that line of code "previousEmailId" ? – dynamicallyCRM Apr 13 '16 at 15:27
I haven't. What I am trying to do is to get the queue email address. Once I hit reply it will take the current user id instead I want to get the queue email id. – user3495554 Apr 13 '16 at 16:33
What entity are you trying to achieve the above on? – dynamicallyCRM Apr 13 '16 at 16:47
It;s for Email entity – user3495554 Apr 13 '16 at 17:56

Change the reply email address to the queue's email address in dynamic crm 2011

1 Answers1