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I am using Filenet 5.2.1 and recently I am seeing this error in the log file.

Does anyone have ideas about it:

com.filenet.wcm.api.CannotDetokenizeException
    at com.filenet.wcm.api.impl.SessionImpl.fromToken(SessionImpl.java:620)
    at com.filenet.ae.toolkit.server.util.credentials.UserTokenUtil.crackUserToken(UserTokenUtil.java:87)
    at com.filenet.ae.toolkit.server.servlet.filter.PreprocessorFilter.setUserToken(PreprocessorFilter.java:111)
    at com.filenet.ae.toolkit.server.servlet.filter.PreprocessorFilter.doFilter(PreprocessorFilter.java:72)
    at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
    at com.filenet.ae.toolkit.server.servlet.filter.SecurityPluginFilter.doFilter(SecurityPluginFilter.java:202)
    at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
    at com.filenet.ae.toolkit.server.servlet.filter.ThreadLocalCleanupFilter.doFilter(ThreadLocalCleanupFilter.java:50)
    at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
    at com.dataserve.moamalat.misc.CompitabilityFilter.doFilter(CompitabilityFilter.java:47)
    at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
    at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:964)
    at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1104)
    at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)
    at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:914)
    at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)
    at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:200)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:463)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:530)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:316)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:287)
    at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)
    at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)
    at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
    at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
    at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
    at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
    at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
    at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
    at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
    at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1865)
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Mahmoud Saleh
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  • Could you please add more detail about what you're doing? Are you using IBM Content Platform Engine 5.2.1? – abarisone Mar 02 '16 at 09:07
  • @abarisone, i am using filenet workplace, and i get this exception in the websphere production log file sometimes but i don't know how to reproduce it. – Mahmoud Saleh Mar 02 '16 at 11:48
  • this seems to be about the same issue: http://www.ecmplace.com/viewtopic.php?f=104&t=24858 basically you need to encode them using WcmEncodingUtil.encodeLabel i.e. String userName = WcmEncodingUtil.encodeLabel(request.getParameter("UserName")); String passWord = WcmEncodingUtil.encodeLabel(request.getParameter("Password")); – Robert vd S Mar 07 '16 at 14:16

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