Unable to FTP into Azure web app

Question

This problem first came about when I learned that a client of ours was running into permission errors on their site.

[IOException: The media is write protected.]

System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) +11804343
System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) +1326
System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy) +60
System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, Boolean useAsync) +54
System.Xml.XmlWriterSettings.CreateWriter(String outputFileName) +155
System.Xml.XmlWriter.Create(String outputFileName, XmlWriterSettings settings) +23
System.Xml.Linq.XDocument.Save(String fileName, SaveOptions options) +116
Umbraco.Core.Services.ApplicationTreeService.LoadXml(Action`1 callback, Boolean saveAfterCallback) +202
Umbraco.Core.Services.ApplicationTreeService.Intitialize(IEnumerable`1 existingTrees) +68
Umbraco.Web.Trees.ApplicationTreeRegistrar.ScanTrees(ApplicationContext applicationContext) +667
Umbraco.Web.Trees.ApplicationTreeRegistrar.ApplicationStarted(UmbracoApplicationBase umbracoApplication, ApplicationContext applicationContext) +9
Umbraco.Core.ApplicationEventHandler.OnApplicationStarted(UmbracoApplicationBase umbracoApplication, ApplicationContext applicationContext) +37
Umbraco.Core.CoreBootManager.<Complete>b__5(IApplicationEventHandler x) +19
Umbraco.Core.EnumerableExtensions.ForEach(IEnumerable`1 items, Action`1 action) +141
Umbraco.Core.CoreBootManager.Complete(Action`1 afterComplete) +94
Umbraco.Web.WebBootManager.Complete(Action`1 afterComplete) +38
Umbraco.Core.UmbracoApplicationBase.StartApplication(Object sender, EventArgs e) +154
Umbraco.Core.UmbracoApplicationBase.Application_Start(Object sender, EventArgs e) +9

[HttpException (0x80004005): The media is write protected.]
System.Web.HttpApplicationFactory.EnsureAppStartCalledForIntegratedMode(HttpContext context, HttpApplication app) +9966013
System.Web.HttpApplication.RegisterEventSubscriptionsWithIIS(IntPtr appContext, HttpContext context, MethodInfo[] handlers) +118
System.Web.HttpApplication.InitSpecial(HttpApplicationState state, MethodInfo[] handlers, IntPtr appContext, HttpContext context) +172
System.Web.HttpApplicationFactory.GetSpecialApplicationInstance(IntPtr appContext, HttpContext context) +352
System.Web.Hosting.PipelineRuntime.InitializeApplication(IntPtr appContext) +296

[HttpException (0x80004005): The media is write protected.]
System.Web.HttpRuntime.FirstRequestInit(HttpContext context) +9947380
System.Web.HttpRuntime.EnsureFirstRequestInit(HttpContext context) +101
System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) +261

So I tried to connect to the server with

ftp://waws-prod-bay-###.ftp.azurewebsites.windows.net

to troubleshoot the issue. Unfortunately, it errored out with the following message.

Can't connect to 'waws-prod-bay-###.ftp.azurewebsites.net' on port 21. Check the server name and proxy settings. If the settings are correct, the server may be temporarily unavailable.

So I tried creating a second ftp user, since the current one wasn't shown in the FTP/DEPLOYMENT USER field underneath the app's properties. This failed too.

Then I tried downloading the publish settings and used the credentials in there. No luck.

Lastly, I tried creating a new a new app to see whether it was a problem for all apps on the account or just the one. While it took much longer than usual to initialize, I was able to ftp into it once it was done.

Any ideas on what the problem is? I had found this, which lead to this which says the problem (or a similar one at least) was resolved about 8 months ago.

Thanks for the help.

Edit:

I am able to ftp now, but I'm not going to flag this as resolved, since I don't know what fixed it. If anyone encounters this issue, please try juvchan's suggestion in the comments.

Answer 1

I would recommend trying the following to gain access

• The simplest thing to try would be to restart the app in the portal. I've seen this same issue and restarting the app fixes it.
• If that does not work, try actually resetting the deployment credentials rather than adding a new user.

To reset your deployment credentials go to the web app blade, click on All Settings -> Deployment Credentials. It will then let you reset the username AND password. Again; I have seen this as an issue too.