cannot create order due to missing prices

Question

I try to create an order from a variant and I receive this error:

The variant '2' of product '27610ab0-d9cf-4685-87e7-de6e41fd7dd4' does not contain a price for currency ''EUR' all countries, all customer groups and all channels.

Why does it not work, I have already sufficient prices:

Currency   Price  Country   Customer Group
EUR        3.89   All       price
EUR        8.99   All       regularPrice

I suggest you put the product name (commercetools) in your question heading and in the question text in addition to the tag. In that way, other commercetools users are more likely to notice it and provide an answer. — Sten Vesterli, Feb 22 '16 at 10:52
The question was coming from an internal support request but this thing happens a lot of times. — Dalek, Feb 22 '16 at 10:54

Dalek · Accepted Answer · 2016-02-22T11:16:37.610

3

The error message appeared because the customer assigned to the cart was in no customer group and the platform tried to find a price which does not require a customer group. But there are only prices connected to a customer group.

The solution is to assign the customer to the customer group "price" or "regularPrice". Alternatively it would be possible to add a "list price" that has no customer group.

edited Feb 22 '16 at 11:16

answered Feb 22 '16 at 10:41

Dalek

148
8

cannot create order due to missing prices

1 Answers1