By the end of last week our central IT Department introduced SCCM and applied it to a bunch of clients in our division. My colleagues and I work as so called "IT-Partner" in a 1st level support for a few hundrets of colleagues. Now we're facing some problems with our new SCCM System (installed packages do not work etc.) Now we'd like to "reset" applications so the SCCM Agend will reinstall them. I've read something about the detection methods but unfortunatelly I do not really know how they work nor I know where those methods are saved. I want to "analyse" those methods so I know which file to modify / delete that the agent will reinstall the application.
By the way, how much time does SCCM take from "assigning" a package to applying to the client?