Not finding much (any) info on this subject, so thought I would go ahead and post a question. I would like to reflect blacklist SMS requests/responses in my application instead of just letting Twilio handle it. Is there a mechanism for accessing my account's Twilio SMS blacklist? Or a message status on responses? Or do I just need to parse every single response for keywords?
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That depends on if your using a 10 digit number or a shortcode.
Twilio addresses handling stop, help, and other keywords here
https://www.twilio.com/help/faq/sms/can-you-customize-the-helpstop-messages-for-sms-filtering
The stop keyword is what sets up the blacklist as described here
You may also want to read this
https://www.twilio.com/help/faq/sms/does-twilio-support-stop-block-and-cancel-aka-sms-filtering
I know I read somewhere that you could request twilio not handle them so you could, but that may only have applied to the short codes previously. Basically you need to contact Twilio support
StevenDStanton
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Good question. For us, for now, it is a 10 digit number. I am fine with Twilio's STOP filtering. We do use it. I just want to process the requests in my application as well. – Troy A Jan 22 '16 at 22:21
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I would contact them. They may be able to give you some sort of notification when this happens. But as far as default functionality it does not exist – StevenDStanton Jan 23 '16 at 04:54
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Finally finding some very similar questions that basically address this challenge. Sounds like parsing the returning message for "STOP" is really about the only option (to capture the opt out request in real time, that is).
