Freshdesk integration with AWS lambda

Question

Is that possible if the user create a ticket in freshdesk that needs to be trigger the AWS lambda function.

Can it fire a webhook when a user creates a ticket? – Mark B Dec 21 '15 at 15:30 — Mark B, Dec 21 '15 at 15:30

score 0 · Answer 1 · answered Jan 06 '16 at 15:41

That shouldn't be that hard. I would like to recommend using the following architecture

FreshDesk Ticket Trigger

FreshDesk Ticket Trigger Handler Published Message to SNS Topic

AWS Lambda Configured to SNS Topic as Event Source

AWS Lambda Code Accepts the SNS topic message (as Input) and performs the necessary processing

The advantages of using SNS rather directly calling Lambda are

Reducing the exposure of AWS API to only SNS topic and completely sealing rest of the API (IAM Privileges)

Possibility of Fan-Out Architecture [Multiple Lambda Functions can listen to the same SNS topic - near zero configuration]

How to handle file upload of attachments to the ticket in such a setup? — Blaise, Jul 25 '16 at 08:34

score 0 · Answer 2 · answered Oct 24 '20 at 18:34

For anyone landing on this topic.

It's possible with Freshdesk Marketplace app. With onTicketCreate product event, any actions can be written to execute with a Serverless function. It's completely run in Freshworks platform cloud.

If required, it can call your AWS Lambda.

Freshdesk integration with AWS lambda

2 Answers2