Cisco Callmanager JTAPI events flow

Question

I wonder is there some cisco document for JTAPI events flow for some basic calls? (Cisco IP - Cisco IP, 3d-party IP - Cisco IP, Analog - Cisco IP)? Searched through Cisco JTAPI developers guide, but found flows only for transfer/agent calling

Answer 1

It can be different based on a number of factors, including:

• The version of CUCM you are running
• The version of JTAPI you are using
• The type (SCCP/SIP) and model of phone you are using to make/receive a call
• The level of CTI access the application user is provisioned

I recommend you download the JTAPI test tool that corresponds to the CUCM version you are using and see what events you get. That's what I've had to do. ;)

Here are the published versions:

• 10.0(1) JTAPI Test Tool for Unified CM.zip 11 May 2014: Cisco JTAPI Test Tool for use with Cisco Unified Communications Manager 10.0(1)

• 9.0(1) JTAPI Test Tool for Unified CM.zip 14 Feb 2013: Cisco JTAPI Test Tool for use with Cisco Unified Communications Manager 9.0(1)

• 8.6(1) JTAPI Test Tool for Unified CM.zip 8 Jul 2011: Cisco JTAPI Test Tool for use with Cisco Unified Communications Manager 8.6(1).

• 8.5(1) JTAPI Test Tool for Unified CM.zip 12 Jan 2011: Cisco JTAPI Test Tool for use with Cisco Unified Communications Manager 8.5(1).

• 8.0(1) JTAPI Test Tool for Unified CM.zip 16 Feb 2010: Cisco JTAPI Test Tool for use with Cisco Unified Communications Manager 8.0(1).

• 7.1(3) Cisco JTAPI Test Tool for Unifed CM.zip 25 Sep 2009: Cisco JTAPI Test Tool for use with Cisco Unified Communications Manager 7.1(3).

• 7.1(2) Cisco JTAPI Test Tool for Unifed CM.zip 26 May 2009: Cisco JTAPI Test Tool for use with Cisco Unified Communications Manager 7.1(2).

• 7.0(1) Cisco JTAPI Test Tool for Unifed CM.zip 26 May 2009: Cisco JTAPI Test Tool for use with Cisco Unified Communications Manager 7.0(1).

• 6.0(1) Cisco JTAPI Test Tool for Unifed CM.zip 26 May 2009: Cisco JTAPI Test Tool for use with Cisco Unified Communications Manager 6.0(1).