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I'm trying to publish a game on Facebook but i have to provide a link to my App's Privacy Policy. I have a website that contains a webpage that contains that privacy policy. When i add the link to Facebook I get the below massage. My website is hosted by GoDaddy.com. I remember a day when go daddy accepted emails, which was much convenient then phone calls simply because not everyone can afford it. Can you please help me figure out what to do? I tried adding a webpage from another website Facebook accepted it. We added some Meta Tags, but nothing worked. The URL to the Webpage is: http://fueltanklab.com/games/touchball/privacypolicy

You must submit a valid Privacy Policy URL in order to be compliant with Facebook Platform. Request failed with error: Could Not Connect To Server: Check that the webserver is running, and that there are no firewalls blocking Facebook's crawlers.

Basil Basaif
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  • According to the debug tool, Facebook has trouble reading that URL. https://developers.facebook.com/tools/debug You’ll need to figure out why and fix it – or use a different URL for your privacy policy. – CBroe Nov 02 '15 at 12:32
  • I see that you are using `http://www.FuelTankLab.com/games/touchball/privacypolicy` as `og:url` value on that page – try without capital letters in the domain name, make it all lower case. (Normal browsers tend to auto-correct faulty domain name writing styles like this, but the FB scraper does not.) – CBroe Nov 02 '15 at 12:33
  • I tried the debugger tool and i got this error: `Error parsing input URL, no data was cached, or no data was scraped` . – Basil Basaif Nov 03 '15 at 00:27
  • i changed the `og:url` value, but still no luck. – Basil Basaif Nov 03 '15 at 00:28

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The problem was with the server's IP. Godaddy.com uses Virtual Hosting where they use the same IP for many websites. For some reason the IP that they gave us had some problems or maybe some website that we share the IP with is blocked or has a bad reputation(I'm not sure of the reason). So i took a dedicated IP for my website and now everything is working as it should.

Basil Basaif
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