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Currently, users communicate through their mobile devices which creates a thread on Apptentive, which we can then respond to back to the user’s mobile application. We need to integrate these conversations in zoho support as a ticket.

Girish Pandey
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Sample URL: ;https://support.zoho.com/api/xml/requests/addrecords?authtoken=AUTHTOKEN&portal=demosupport&department=demodepartment&xml=XMLDATA` XMLDATA should be the following format: https://www.zoho.com/support/help/api/add-records.html

Martijn Pieters
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test
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