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This link says that web incidents are supported at the Free level, however, when I try to open a case using the web support at I am presented with the form below to fill out... and I'm unable to proceed.

How do I, as a consumption user, not a MSDN user, get free web support?

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makerofthings7
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At free level only support for billing and subscription management-related issues is available.

So if you selected a category other than billing or subscription at first step, it will not allow you to submit a request without a support plan.

If you're looking for technical support your best bet is to submit your question here on stackoverflow or msdn forums; or buy a support plan.

freakyroach
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  • IF my technical support question relates to a borked provisiong process that requires escalation, (e.g. an instance perpetually in pending) then go to the forums? I dislike that policy since I'm already a paying customer of MSFT – makerofthings7 Sep 18 '15 at 19:49
  • raise a request as billing or subscription support. I've successfully resolved my provisioning issues by raising in one of those categories. – freakyroach Sep 20 '15 at 16:53