I'm developing a PayPal chained payment app where
- Primary receiver = the service provider, gets 90% of payment
- Secondary receiver = marketplace, gets 10% of payment
It's all working in the Sandbox environment, but there's a snag - when the primary receiver logs into their PayPal account, and manually refunds a payment they received, the secondary receiver doesn't appear to return their 10% automatically.
E.g.:
- Primary receiver was paid $100, passed $10 automatically to secondary receiver.
- Primary receiver decides to refund using PayPal account interface.
- Refund for $100 issued; but secondary receiver keeps their $10. Primary receiver now out of pocket by $10.
I would like it so that the secondary receiver automatically refunds their portion of a payment if the primary receiver issues a refund.
From reading the documentation from the Refund API (https://developer.paypal.com/docs/classic/api/adaptive-payments/Refund_API_Operation/), I thought this was the default behaviour, no matter if the refund was initiated through an API call or manually through the PayPal account interface.
Do I have this wrong, or is it just a bug with the Sandbox environment?
Would be useful to have this cleared up, as couldn't find any existing threads on the matter.
Update
PayPal Technical Support have told me the following:
Thank you for contacting Merchant Technical Services. From my understanding you would like to have when a primary receiver perform a refund, the secondary receiver will automatically issued a refund. If you would like all the receiver to refund the amount, you have to pass the paykey. May I know how the payment was made? If it is using Pay API operation, you have to use Refund API in order to refund the transaction. The refund can't be done by using PayPal account.
