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I am new to dynamic CRM. I have requirement to pass the contact info to webservice. when the user clicks on the phone number, instead of triggering call through skype or lync, I need to pass the contact information(Phone number,Contact name) to my web service.Please guide me to implement this.

1 Answers1

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Using plugin and something similar to this

https://mscrmmindfire.wordpress.com/2013/06/14/calling-external-web-service-from-a-crm-2011-plug-in/

minohimself
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