0

I try to deploy the Apps@Work MobileIron application on iPads. The application installs correctly, I've resigned it with iResign. However when I launch it an error message appears:

Cannot Open Apps@Work Your device is not configured to access Apps@Work. Contact your administrator to ensure you device is registered and configured with a supported MobileIron server.

Then I redirected to the Mobile @ Work application and this message appears:

Mobile@Work Erreur de l'application : impossible de communiquer avec l'application. Veuillez contacter le développeur de l'application. L'ID du paquet d'applications est com.*

It seems I've no link between Apps@Work and Mobile@Work, do I need to use a specific certificate or a specific bundle id ? I never change the server url in Apps@Work, do I need ?

Thanks

Dan
  • 5,153
  • 4
  • 31
  • 42
Plokstorm
  • 44
  • 1
  • 7
  • 2
    This is a very specific question on a solution only available for customers with access to the MobileIron knowledge base. Did you already read the complete tech note information for that? I think the MobileIron support is a better place to submit that question. – Jago May 18 '15 at 14:38

1 Answers1

0

The app is probably not getting authorized. If you have access to the console log, look for a line with the text <Warning>: Debug current auth state: 0, message: (message). The (message) part will give more specific information about the failure.

The most likely cause is that the initial attempt to authorize the app failed, which would produce the message <Warning>: Debug current auth state: 0, message: An unexpected error has occurred, so this app cannot be authorized. Check your device's network connection, check for an updated version of this app, and then return to this app after 5 minutes. For more help, contact your administrator.

Bob Whiteman
  • 2,481
  • 2
  • 23
  • 27