I worked locally on a major refactoring of a project of ours. It involved creating packages, removing packages, moving files, all that jazz. Of course the whole point of using Serena Dimensions is making it so that you cannot actually do so without creating a ticket, but the changes were so large that it was easier to have somebody with privileges log in on Serena from my workspace and simply commit the changes as herself.
Attempting to do so did not work. We got the following error: "attempted to beginRule". This was happening on new files in a new package, and even while logged in as her I couldn't find anything about file- or folder-specific "rules". She also had no idea what to do.
What to do?