SoundJS has run into trouble in environments like Intel XKD and PhoneGap because it defaults to using the WebAudioPlugin. While Web Audio may be available, it needs to load audio through XHR which will not work with local files.
Loading files from an external server would get around this, but require the app to fetch data which is less than ideal. Using createjs.Sound.registerPlugins([HTMLAudioPlugin])
would get around this but HTML audio playback is sometimes limited on mobile devices.
Luckily, SoundJS recently added a CordovaAudioPlugin, and since Intel XDK is based on Cordova this should give you full SoundJS functionality. You'll need to grab the plugin and the latest SoundJS-NEXT from github. Then you can setup the plugin with registerPlugins
createjs.Sound.registerPlugins([CordovaAudioPlugin]);
Hope that helps.