We are in the planning stages for a new multi-tenant SaaS app and have hit a deciding point. When designing a multi-tenant application, is it better to go for one monolithic database that holds all customer data (Using a 'customer_id' column) or is it better to have an independent database per customer? Regardless of the database decisions, all tenants will run off of the same codebase.
It seems to me that having separate databases makes backups / restorations MUCH easier, but at the cost of increased complexity in development and upgrades (Much easier to upgrade 1 database vs 500). It also is easier / possible to split individual customers off to separate dedicated servers if the situation warrants the move. At the same time, aggregating data becomes much more difficult when trying to get a broad overview of how customers are using the software.
We expect to have less than 250 customers for at least a year after launch, but they will be large customers and more will follow afterward.
As this is our first leap into SaaS, we are definitely looking to do this right from the start.