iTunes connect - Cannot add users - invitation email not sent

Question

When I add a user in iTunes Connect > Users and Roles > iTunes connect users > + (add user)

Itunes connect says "A verificartion email has been sent to..." (see screenshot) but the email is never received (even in spam folder). I am unable to add users to my itunes connect as a result because they cannot activate their accounts.

This problem occurs with any email I try (including newly created ones without iTunes accounts)

Does anyone know a way around this or why this may be happening ?

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I'm experiencing the same issue right now since yesterday, no email whatsoever! — allaire, Mar 23 '15 at 14:14
And it looks like we're not alone: https://twitter.com/search?f=realtime&q=itunes%20connect&src=typd — allaire, Mar 23 '15 at 14:16
I have contacted iTunes connect and they are working on the issue. Will update when resolved. — Zigglzworth, Mar 23 '15 at 15:16
Yes, there is a problem at Apple, no emails are sent, no invitations to test flight and no confirmation emails. Hope they fix it fast! — Refael.S, Mar 23 '15 at 16:29
Good news! iTunes Connect seems to have resolved this issue as I just received all those pending emails. Thanks. — Zigglzworth, Mar 23 '15 at 17:15
I'm also having this issue with an Apple ID that contains "@mac.com" or "@icloud.com". I tried both. But when I try it with my other Apple ID that ends in "@gmail.com", I receive the invitation. Why? — Ethan Fischer, Jan 27 '16 at 11:03

score -1 · Answer 1 · answered Mar 24 '15 at 04:30

-1

I think this issue is solved by Apple now and I got all queued email 4-6hrs back

answered Mar 24 '15 at 04:30

Shihan

1

I dont know if it has been back up, but today I havent got any emails out. But I doubt it could have been down this long. – DavKa May 04 '15 at 13:44

iTunes connect - Cannot add users - invitation email not sent

1 Answers1