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I have encountered a problem when updating my Joomla website to 3.3.6. Everything seems to be working fine but when I finished the update, my administrator panel and frontend are showing a blank white page.

I have tried renaming the component file to component_delete in a legacy folder using ftp as suggested by cloudaccess website but still there is till a blank page

Lodder
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Msonny
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  • hey @Lodder, i hav rename the component folder to component_delete as suggested by[link](http://www.cloudaccess.net%2Fabout-us%2Fblog%2Fentry%2F2013%2F11%2F13%2Fupgrading-from-joomla-3-1-to-3-2-problems-workarounds.html&ei=HBa9VIaMCsHTaN_rgfAK&usg=AFQjCNFdN6weJon7s6Vq4zuYKoYReJkNNA&bvm=bv.83829542,d.d2s) – Msonny Jan 19 '15 at 14:36
  • and it didnt work..then i got another solution of renaming the remember.php file to remember-bak.php and then renaming it back after i got access to my backend[link](http:www.youtube.com/watch?v=FsHenu3JmKg) and then the website was fine let me know of your opinion for this solutions...otherwise i think anyone with a white blank page after updating your joomla website should try them – Msonny Jan 19 '15 at 14:45
  • Forget about renaming stuff. The reason why you're getting a blank screen is because there are PHP errors but they are turned off/disabled. So you need to turn them on – Lodder Jan 19 '15 at 14:56
  • how do you turn them on@lodder – Msonny Jan 20 '15 at 09:53
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    In your *configuration.php*, go to line **23** and make sure `$error_reporting` it set to `development` – Lodder Jan 20 '15 at 09:58
  • Do as @Lodder suggest you. This will displays the error why you are seeing a blank page, this is probably because of a fatal error. also set the $debug to 1. – Jitendra Khatri Feb 09 '15 at 10:37

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If you are using cpanel, go to phpmyadmin and in the joomla database look for a table called extensions.

Then look for the plugin 'remember' and disable it by changing its value from 1 to 0.

Then go back to your joomla installation and refresh the page. Remember to fix your database structure after the update and also purge the cache. I recommend using a component called AdminTools

Stroes
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