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I can upload big images above 111kb without any problem, but small images below 111kb cannot be uploaded via the "browse and upload image" function. I receive the following error:

Could not upload your file:

-rich_file

Paperclip:Errors::NotIdentifiedbyImageMagickError

I tested around 80 different images: all screenshots, all manipulated in the same software. I also tried a big image and then resized it to a small size. The big image was no problem, but again the small image gets the error.

I am using CKEditor in Redmine (Bitnami stack installation 2.6.0-3).

Let me know what information you need.

I am trying to solve the issue for a few weeks now and I have no working solution for it.

Kurt Pfeifle
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Alex
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  • Can you post a (link to a) sample of the image showing `NotIdentifiedbyImageMagickError`? Can you also tell us, which software you sued to manipulate the screenshots? Do you have any idea, what image format the downsized screenshots use? – Kurt Pfeifle Jan 14 '15 at 11:32
  • I use ACDSee 15 to manipulate the screenshots. All the image formats are jpeg. I can have a working big image and downsize it under 111kb and then the image does not upload any more. But I can also take a small not working image and resize it to a big size above 111kb and then it works. Here the examples [Small file](https://www.dropbox.com/s/cewd44g876w1wah/youtube_small.jpg?dl=0) [big file](https://www.dropbox.com/s/n8l13nt54az3r41/youtube.jpg?dl=0) – Alex Jan 14 '15 at 13:23
  • Hmmm... I had a look at both files. There is nothing that looks suspicious to me in any way. Very strange bug indeed. Sorry, I think I am at the end of my wisdom here... (I could install Redmine/Bitnami 2.6.0-3 myself on some idling system, but I do not have the time for this). – Kurt Pfeifle Jan 14 '15 at 14:45
  • Thank you for your time! Do you have an idea where I can post this problem and get some help? I am already on the Bitnami and the CKEditor Forum and try to find a solution for almost a month. – Alex Jan 14 '15 at 20:21

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