Bugzilla: Software error: Cannot determine local time zone

Question

I just finished installing BugZilla however I am not being prompted to setup and admin account. The database indicates there is a user created with the email admin@mydomain.com so I am trying to reset the password. When I try to reset the password I get the following error:

Software error:

Cannot determine local time zone

The timezone is set:

$ dpkg-reconfigure tzdata

Current default time zone: 'America/New_York'
Local time is now:      Tue Oct 14 21:14:12 EDT 2014.
Universal Time is now:  Wed Oct 15 01:14:12 UTC 2014.

I cannot follow instructions like these as I do not have access to the admin panel as of yet, as I don't have access because of not having an admin account. What should I do?

ComputerLocus · Accepted Answer · 2014-12-02T03:26:40.153

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I just did a sudo cpan DateTime::TimeZone and that fixed the issue.

edited Dec 02 '14 at 03:26

answered Oct 15 '14 at 01:37

ComputerLocus

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s/cpam/cpan/ but otherwise what he said. – MichaelRpdx Dec 02 '14 at 03:25

score 3 · Answer 2 · answered Dec 14 '16 at 08:11

3

I had the same error with perl on Windows which was fixed by installing the module DateTime::TimeZone::Local::Win32

answered Dec 14 '16 at 08:11

Matthew Lock

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thanks, on ActivePerl it could also be `ppm install DateTime::TimeZone::Local::Win32` – arhak Mar 13 '18 at 12:39

score 1 · Answer 3 · answered Oct 15 '15 at 11:27

I had the same problem. I resolved it by putting BEGIN { $ENV{TZ} = 'America/Denver' } in the Bugzilla/Util.pm file. See code snippet below & insert " BEGIN { $ENV{TZ} = 'America/Denver' } " as shown

`use Date::Parse; 
use Date::Format; 
BEGIN { $ENV{TZ} = 'America/Denver' } 
use DateTime; 
use DateTime::TimeZone; `

I hope this helps. -

score 0 · Answer 4 · edited Nov 08 '17 at 02:00

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Same problem. I eventually tracked this down to an old version of List::Util in the Bugzilla lib after I updated Bugzilla. I fixed this by using :

$ ./install-module.pl List::Util

edited Nov 08 '17 at 02:00

BaSsGaz

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answered Nov 08 '17 at 00:58

Mike Eager

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Bugzilla: Software error: Cannot determine local time zone

4 Answers4