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When going to the Sales/Orders and viewing an order, the Information tab (default) is blank. View: screenshot

enter image description here

Checked the log and saw this error:

Warning: simplexml_load_string(): Entity: line 2: parser error : XML declaration allowed only at the start of the document  in ...wwwroot\app\code\core\Mage\Core\Model\Layout\Update.php on line 450
Warning: simplexml_load_string(): <?xml version="1.0" encoding="UTF-8"?>  in ...wwwroot\app\code\core\Mage\Core\Model\Layout\Update.php on line 450
Warning: simplexml_load_string():      ^  in ...wwwroot\app\code\core\Mage\Core\Model\Layout\Update.php on line 450

Was unsure of how to handle so I cleared the var/cache and var/session, turned off the compiler and enabled errors.

That error is gone but this error now appears in the log (and the problem still exists):

CRIT (2): Not valid template file:adminhtml\base\default\template\aitcommonfiles/design--adminhtml--default--default--template--sales--order--view--tab--info.phtml

The file is there and seems fine - it wasn't customized.

Could someone point me in the right direction to troubleshoot and fix?

Anthony
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Kevin Justice
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  • We posted a great debugging tutorial here: https://magento.stackexchange.com/questions/428/fundamentals-for-debugging-a-magento-store – Fabian Blechschmidt Sep 27 '14 at 19:57
  • Kevin simplexml problems usually relate to a typo in your XML config files. Can you validate the config XML files? – Mihai Stancu Sep 27 '14 at 22:23
  • Mihai - By my count there are 72 config.xml files. There are only 3 that have a different date than the original install and all seems fine with them. Any pointers as to what file I should be looking for? – Kevin Justice Sep 28 '14 at 20:15
  • Fabian - I went through the tutorial and nothing pops out: - set enabled errors (had already done) - enabled developer mode (no change) - permissions checked (Windows machine connecting as enterprise admin) - renamed themes (no change) - renamed local and community code (no change) - did file compare with fresh download of Magento, no differences with exception of added lines to index.php to turn on debug. – Kevin Justice Sep 28 '14 at 20:36

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