Elastix Call Center Module "How to disable Agent Auto Answer?"

Question

I have Elastix Version 2.4 and Call Center Module

The default behavior for the an Agent logged into a queue is: Call from inbound route ---->if an agent is available--->the agent hears a beep and the call is started.

"How to disable Agent Auto Answer?": Can I change this behavior to : Call from inbound route ---->if an agent is available---> ring the agent phone

score 1 · Accepted Answer · edited Apr 25 '14 at 00:20

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Yes, for that you need use static or callback agents (not call agent to queue).

For more info see

http://asteriskdocs.org/en/3rd_Edition/asterisk-book-html-chunk/ACD_id289508.html

In agents.conf file and add this paramters:

ackcall=yes ; this will make the agent accept or refuse the call before the channel is opened
acceptdtmf=#; the key agent press to accept the call

edited Apr 25 '14 at 00:20

Ahmed Gawad

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answered Apr 22 '14 at 03:03

arheops

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I added agents as static agents in the queue configuration, and i am using elastic callcenter agent console to login agents.please can you give me more explanation. – Ahmed Gawad Apr 22 '14 at 11:29
IF you added agents as static, it will call when you put call in queue. – arheops Apr 22 '14 at 12:19
Thanks a lot artheops , I figured it out from the link you added :) – Ahmed Gawad Apr 25 '14 at 00:12

Elastix Call Center Module "How to disable Agent Auto Answer?"

1 Answers1