SharePoint 2013 SP1 install error during product configuration: Step 5 Failed, timeout

Question

I am installing SharePoint 2013 SP1 on Windows Server 2012 R2 and cannot get passed Step 5 on the Product configuration manager. The last successful service is the "Document Conversions Launcher Service" then it times out with this error: An exception of type System.ServiceProcess.TimeoutException was thrown

Any ideas on getting this installed properly?

Windows Server 2012 R2 running on Hyper-V VM (4 cores, 12gb RAM),
SQL Server 2012, 
SharePoint 2013 SP1,
Office Professional 2013

score 13 · Accepted Answer · edited Jun 25 '14 at 14:14

13

In Registry, Add a new key named "AcknowledgedRunningOnAppServer" of DWORD type at the below mentioned locations.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office Server\<var>version</var>\LauncherSettings
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office Server\<var>version</var>\LoadBalancerSettings

Set the value to 1.

Restart the System.

Now the Configuration Wizard should work fine.

Reference - http://support.microsoft.com/kb/2910363

edited Jun 25 '14 at 14:14

s.zaprudsky

3
1

answered May 07 '14 at 08:23

Priyank Gupta

146
1
4

Confirming that this works for me using the same setup as the author of the question. – Ben Lime May 21 '14 at 12:17
Can confirm this solution too. @ItsBradMorgan, accept the answer if it was working for you. – Chris May 26 '14 at 17:20

SharePoint 2013 SP1 install error during product configuration: Step 5 Failed, timeout

1 Answers1