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ATM is Wincor/Nixdorf model ProCash 1500xe USB. i use CDM320.exe tool to test the dispense of the ATM. when i run Reset command under ExecuteAdmin menu i get the following output:

[10:23:54] WFSAsyncExecute ( WFS_CMD_CDM_RESET (321) ) returned WFS_SUCCESS (0) [ReqID: 87]

[10:24:04] Event WFS_SYSE_HARDWARE_ERROR (2) arrived

RequestID: 0
hService: 2
tsTimestamp: [MON 14.04.2014 06:54:04,156]
szLogicalName: CDM30
szPhysicalName: CDM30
szWorkstationName: ATM
szAppID: CDM320
dwAction: WFS_ERR_ACT_NOACTION (0x0000)
dwSize: 33
bDescription
    StClass: 0x0000001D
    StCode: 0x20001814
    StWarn: 0x00000000
    sDescription: CscCngReset; SCOD=14
szDescription HEX: 1D 00 00 00 14 18 00 20 00 00 00 00 43 73 63 43 6E 67 52 65 73 65 74 3B 20 53 43 4F 44 3D 31 34 00

[10:24:04] WFSAsyncExecute ( WFS_CMD_CDM_RESET (321) ) completed with WFS_ERR_HARDWARE_ERROR (-14) [ReqID: 87]

what's the problem and how can i resolve it?

brwirth
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hamidi
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1 Answers1

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This is probably a configuration issue or a genuine HW error like foreign object blocking sensor or a faulty sensor. Do you have a Wincor diagnostic software and if you do what it tells about the CDM?

PS. As I do not have experience from Wincor HW, this might be totally off the mark.

VoltagE-ThE
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  • that was a problem which i couldn't resolve. they came from Wincor support and did some software work for initializing the hardware. now it's resolved. thx – hamidi Jun 07 '14 at 14:57
  • Ah most probably it needed authorization of some kind like the NCR HW we use does. – VoltagE-ThE Sep 12 '14 at 17:48
  • @VoltagE-ThE : Hi i have posted some queries on SP devlopment of XFS. Request some guidance.(http://stackoverflow.com/questions/27039655/implementing-new-service-provide-sp-with-cen-xfs-compliance) – Ragav Nov 20 '14 at 12:41