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Is there any way by which i can receive the information about which agent received the call in queue and what is the duration of call and other information. I read about the variables that hold this information like cc_agent, cc_queue_answered_epoch etc but how can i access them through freeswitch API in Lua OR it must be evaluated from dialplan only by setting action application to "luarun" with required data.! I am simply forwarding the call to queue Session:execute("callcenter","Sales")

Basically what i am trying to do is recording all this information in a database after agent hangup the call. Any clue or a direction will be very helpful

Satyajeet
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1 Answers1

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Depending on how you have your callcenter app setup, you could parse the CDR data for the following:

cc_agent

That value should be something like:

agent007@pbx.widgetets.local

Given this, you can you simple use regex in your scripting language and you'll be able to quickly see the agent that answered the calls.

lvl
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